JAWS - Failure to start after windows sign-in

JAWS - Failure to start after windows sign-in

Problem

A JAWS user encounters a problem where JAWS fails start at the desktop even when set to do so after the user has signed into Windows. 


Applies to

  1. JAWS

Resolution

Before proceeding, please double check that the auto-start options have been set correct so JAWS is set to always launch for the user.  If settings are satisfactory one may workaround the problem using the steps below.

Using ther mouse

  1. Right click the JAWS desktop icon and choose Copy in the context menu.
  2. Right click the Windows Start button and choose Run option with left click.
  3. At the prompt enter the text below then click OK:
  4. Shell:startup
  5. A new File Explorer window will open, right click in the blank files area listview and choose Paste in the context menu,


Using the keyboard

  1. Press WindowsKey+M to go to desktop.
  2. Type letter J until you locate the JAWS desktop icon for the current version.
  3. Then find the desktop icon for the install version/copy of JAWS you wish to have start and copy this to clipboard.
  4. Then press WINDOWS+R and enter the command below and click “OK” button:
  5. Shell:startup
  6. A new explorer window will pop up, paste the JAWS icon into this location and close the window.
  7. Then restart to test the new logon scenario with the problem.