Asus A509JA - Loss of Wi-Fi access after updates

Asus A509JA - Loss of Wi-Fi access after updates

Problem

The Asus A509JA laptop loses Wi-Fi capability with out warning.

Resolution

  • We have been made aware of a BIOS update pushed 22/05/2023 that has caused loss of Wi-Fi.
  • A customer must download or be sent the latest update driver and BIOS updates to install to fix the problem.

BIOS update:
https://dlcdnets.asus.com/pub/ASUS/nb/Image/BIOS/102184/ASUS_X509JA_310_BIOS_Update.exe?model=a509ja

Wi-Fi driver:
https://dlcdnets.asus.com/pub/ASUS/nb/Image/Driver/Networking/27372/WirelessLan_PIE_DCH_Intel_Z_V22.120.0.3_27372.exe?model=a509ja


    • Related Articles

    • Windows - collect Wi-Fi diagnostic connection info

      Information This document coves Wi-Fi reception which can be a frequent customer issue. Since internet speed is a somewhat subjective issue it may be helpful to gather empirical data to help analyse the issue to use the rule of thumb values below to ...

    • Connect HIMS Polaris series notetakers to Wi-Fi wireless network

      Information Use the steps below to join Wi-Fi wireless network. Applies to Polaris Polaris Mini Steps Press key chord Backspace-1-4-5-6 to turn on wireless adaptor. Press F1 to open Start menu and select “Set up Internet” then “Wireless LAN” and ...

    • Connecting HIMS U2 series notetakers to Wi-Fi wireless network

      Information Use the steps below to connect any U2 series HIMS notetaker to a wireless notetaker. Note Please note the key must be entered in computer Braille, not English Grade 2 braille. Steps Press key chord Backspace-1-4-5-6 to turn on wireless ...

    • Connect HIMS BrailleSense 6/BrailleSense 6 Mini notetaker to Wi-Fi wireless network

      Information Use the steps below to join Wi-Fi wireless network. Applies to BrailleSense 6 BrailleSense 6 Mini Steps Press key chord Backspace-1-4-5-6 to turn on wireless adaptor. Press F1 to open Start menu and select “Set up Internet” then “Wireless ...

    • MacBook – Unable to detect any wi-fi networks

      Problem: You are unable to connect or see any available wireless networks even when wireless is turned on. Resolution: Please try solutions in sequence trying to connect to wireless after applying each solution. Method 1: Restart Restart your MacBook ...