Boot into Mac OS safe mode

Boot into Mac OS safe mode

Information

Use the below procedure to boot Mac OS into safe mode for troubleshooting software issues. When in safe mode any start up apps for the user will not run and therefore will facilitate troubleshooting more easily.

Application

  • Troubleshoot Mac OS and application issues on M1 Apple Silicon and Intel Macs.

Steps

  1. If the Mac is running close all applications.
  2. Then click Apple menu > Shut down and wait 10 seconds.
  3. Press and hold with left or right shift key on the keyboard.
  4. With the shift key held down press power button.
  5. Hold shift key until the Mac starts up.

If for some reason you are unable to get into Safe Mode you may need to Boot into recovery mode instead to fix the operating system.

    • Related Articles

    • Mac OS - Boot a Mac or MacBook into recovery mode

      Problem A Mac computer does not properly boot into Mac OS normally, and you need to boot the machine into recovery mode to fix the problem. Detail Recovery mode is a state that you can boot into that allows maintenance to be carried out to restore ...
    • Mac OS – Control Mac OS update behaviour

      Information Under default settings Mac OS will push major updates and interim security updates. In some circumstances it may be necessary to change these settings to maintain compatibility with specialist software. Resolution Follow the directions ...
    • Check for Mac OS software updates

      Information Many problems can possibly be resolved by checking for Mac OS updates. Steps Use the method most apropriate to known operating system, otherwise use the methods below in sequence. Note Information about the opperating system update status ...
    • Check your Mac OS version

      Problem: In order to support troubleshooting the Mac OS version number needs to be obtained and provided to Technical Support. Resolution: Note Due to changes in Mac OS UI a new set of instructions are provided to obtain version info. The old ...
    • Mac OS - OS versions by year

      About Provided below are a list of the major version releases of Mac OS. Clicking the link for each OS listed you are taken to the System Requirements page for that operating system so that one can verify hardware compatibility. Warning! Customers to ...