Problem

A BrailleSense 6 customer has problems with unstable connection that drops frequently but the reception appears to be either good or excellent.

Applies to

1. BrailleSense 6 (H632B)
   
2. BrailleSense 6 Mini (H620B)

Resolution

1. A potential resolution is to remove redundant wi-fi connection profiles to fix the problem.
   
2. Verify the current network connection using Space-n (dots 1-3-4-5) and make note of the name assigned for the wireless connection (this connection should not be removed).
   
3. If Wi-Fi is turned off press Backspace-1-4-5-6 to turn it on.

Menu Path:  Settings > Setup Internet

Detailed steps

1. Press F1 to open Start menu, then navigate using Space-4 or space-1 to select Settings, thenpress ENTER.
   
2. Navigate using space-4 or space-1 to Setup Internet, then press ENTER.
3. In Setup Internet dialogue press TAB (F3) to move to Advanced button, then press ENTER.
   
4. Then use space-4 or space-1 to focus on the entry for the redundant profile.
   
5. Then press TAB (F3) to move to Remove button, then press ENTER.