Apple - Check Mac OS version
Problem
In order to support troubleshooting the Mac OS version number needs to be obtained and provided to Technical Support.
Applies to
- Mac OS
Resolution
Note
Due to changes in Mac OS UI a new set of instructions are provided to obtain version info. The old instructions remain for reference.
- Click the Apple symbol at the top left of your screen on the menu bar.
- Then click “About this Mac” on the menu.
- A dialogue will be displayed similar to the one shown below. Please provide the operating system name and version number to support.
Related Articles
Mac OS - Check for Mac OS software updates
Problem A Mac user would like to check for software updates to maintain their system or resolve a problem. Applies to Mac OS Resolution Use the method most apropriate to known operating system version. Operating system information may be found by ...
Mac OS – Control update behaviour
Problem A Mac user would like to be in control of how and when the Mac OS operating system is updated to preserve software compatibility. Resolution Under default settings Mac OS will push major updates and interim security updates. In some ...
Mac OS - Versions by year
Problem You wish to check whether a Mac OS version is compatible with a specific Mac model or to check what year a version was released. Resolution Provided below are a list of the major version releases of Mac OS. Clicking each link will go to a ...
Apple - Boot into Mac OS safe mode
Problem A Mac user experiences a problem with their computer and wish to try running in safe mode to isolate the problem furher. Applies to Mac desktop and laptops Resolution One can run the Mac OS operating system in Safe Mode to identify if any ...
Mac OS – Check if user can administer their Mac
Problem A customer is unable to install or modify settings in Mac OS and needs to check if they have the correct permission. Resolution Users can generally be set up as able to administer their Mac os be set up with limited access. If the Mac in ...