ZoomText - Adobe PDF document moves back to first page whilst scrolling

ZoomText - Adobe PDF document moves back to first page whilst scrolling

Problem

If a customer has an Adobe Reader PDF document open, when they try to scroll further down the document the view and read revert back to the top document. 

Resolution

Please try each solution below to fix the problem and test again.

Method 1: Change reading settings in Adobe Reader app

  1. Open Adobe Reader and either click Edit > Preferences or use the hotkey CONTROL+K.
  2. Click Reading in the category list.
  3. On the right hand side of the dialogue look for 'Page vs. document' drop down and set this to 'Read entire document'
  4. Then click 'OK' button or press ENTER to dismiss the dialogue.
  5. Then close and restart Adobe Reader to check if the fault is resolved.

When using this solution and opening the document, choose the Cancel button when the document is being analysed and startr using AppReader where you need to read.

Method 2: Remove/Reinstall Adobe PDF support module.

  1. Open Windows Explorer and click on and paste the following into the address bar:
C:\Program Files\Freedom Scientific\ZoomText\2022


Note
Please adjust the year/version in the above example to accommodate the version of ZoomText installed if it is not 2022.


  1. Then run AhoiUtil.exe in that folder.
  2. Then highlight the PDFSupport module ah_pdfSupport and click Remove button.
  3. Then click Add Module button and select ah_pdfSupport to reinstall the module.

    • Related Articles

    • ZoomText - Reading Adobe PDF documents with ZoomText AppReader

      Problem A ZoomText customer is presented with a PDF document file they need to read with ZoomText speech. Note Some set up may be required please see the following: • Make Adobe Reader default viewer for PDF documents • Configure Adobe for use with ...

    • JAWS - Adobe Reader PDF Settings

      Problem PDF documents do not read, or provide poor feedback on the document. Affected products JAWS Fusion Info If Adobe Reader is not installed visit this site to download: https://get.adobe.com/uk/reader/?promoid=98SH4LJV&mv=other Resolution Adobe ...

    • ZoomText - Recommended Adobe Reader settings

      Problem You wish to read documents in Adobe Reader with ZoomText but are unable to make the speech work with these documents. Resolution Step 1 - Download Adobe Reader app If Adobe Acrobat reader is not already installed you may click the link: Adobe ...

    • Adobe PDF - Checking accessibility of PDF documents

      Problem A JAWS/ZoomText/Fusion user is given an Adobe PDF document but have doubts or problems with its accessibility. Detail PDF documents consist of a graphic and text layer. If the document contains a text layer in addition to the visual graphic ...

    • Checking PDF document accessibility for JAWS/ZoomText/Fusions

      Problem A JAWS/ZoomText/Fusion user is unable to get speech reading from a PDF document they have loaded Resolution Follow these points: Method 1 - Check there is selectable text in the document Method 2 – Attempt to save as text file Method 3 – ...