FS Auth - USB dongle license not detected (JAWS/Zoomtext/Fusion)

FS Auth - USB dongle license not detected (JAWS/Zoomtext/Fusion)

Problem

The authorisation dongle is not detected by the installed copy of JAWS/ZoomText/Fusion software, you are prompted to activate and product continues to run in demo mode. 


Applies to

  • JAWS
  • ZoomText
  • Fusion

Detail

When a USB dongle is plugged into a PC JAWS/ZoomText/Fusion should automatically install the correct drivers to access the dongle license. However, if the dongle is installed before the Freedom Scientific product has been installed Windows installs a different set of drivers which will not allow the dongle to be properly detected by the operating system and therefore the Freedom Scientific product continues to run in demo mode.


Resolution

Step 1 - identify if the Freedom Scientific product is installed

Check that the Freedom Scientific product is installed.  If it is not installed use the links below to install it so the correct drivers will be available.  If the product is already installed skip installation for now and move to the next section.

JAWS



ZoomText


Fusion

• Fusion - previous versions


Step 2 - Remove the Sentinel system driver from Windows

To fix dongle detection error use the steps below to force re-installation of the correct drivers.

  1. Physically remove the USB dongle from the machine before progressing to the steps below.
  2. Right click start menu and chose “Apps and Features”.
  3. In the list off apps scroll or search for “Sentinel system driver” and click on it in the list.
  4. Then click “Uninstall” button and proceed to uninstall the software and proceed to restart the machine.
  5. After restarting the machine locate the installer for the product you have downloaded.
  6. Then either shift+right click the installer and choose “Copy as path”.
  7. Right click start and choose “Run” and then paste the path jus copied into the edit box.
  8. Press END key or move to the end of the path string and press space adding the following text exactly: /type repair
    Full command line example:
    "PathToInstaller\PackageName.exe" /type repair
  9. Then click “OK” to start the repair operation.
  10. When the installer starts click “Repair” button and let the installer complete, then restart the machine again.
  11. Now plug the USB dongle into the port and test to see if the dongle is now detected.


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