FS Auth - USB dongle license not detected (JAWS/Zoomtext/Fusion)

FS Auth - USB dongle license not detected (JAWS/Zoomtext/Fusion)

Problem

The authorisation dongle is not detected by the installed copy of JAWS/ZoomText/Fusion software, you are prompted to activate and product continues to run in demo mode. 


Applies to

  • JAWS
  • ZoomText
  • Fusion

Detail

Some Freedom Scientific products may be supplied with USB dongle license instead of ILM license.  When a USB dongle is plugged into a PC JAWS/ZoomText/Fusion should automatically install the correct drivers to access the dongle license. However, if the dongle is installed before the Freedom Scientific product has been installed Windows installs a different set of drivers which will not allow the dongle to be properly detected by the operating system and therefore the Freedom Scientific product continues to run in demo mode.


Resolution

Please follow the directions below to resolve the problem.  It is important to know what version of the product is currently installed so the problem can be corrected.  Downloading the wrong version may have consequences for authorisation of the license.

Step 1 - identify if the Freedom Scientific product is installed

  1. Right click Start button or press CONTROL+X, then choose Installed Apps. 
  2. Scroll through the list to check which product and version is installed.  The information gathered can be used to download a copy of the installer.

Download JAWS



Download ZoomText


Download Fusion

• Fusion - previous versions


Step 2 - Remove the Sentinel system driver from Windows

To fix dongle detection error use the steps below to force re-installation of the correct drivers.

  1. Physically remove the USB dongle from the machine before progressing to the steps below.
  2. Right click start menu and chose “Apps and Features”.
  3. In the list off apps scroll or search for “Sentinel system driver” and click on it in the list.
  4. Then click “Uninstall” button and proceed to uninstall the software and proceed to restart the machine.
  5. After restarting the machine locate the installer for the product you have downloaded.
  6. Then either SHIFT+Right click the installer and choose “Copy as path”.
  7. Right click start and choose “Run” and then paste the path jus copied into the edit box.
  8. Press END key or move to the end of the path string and press space adding the following text exactly: /type repair
    Full command line example:
    "PathToInstaller\PackageName.exe" /type repair
  9. Then click “OK” to start the repair operation.
  10. When the installer starts click “Repair” button and let the installer complete, then restart the machine again.
  11. Now plug the USB dongle into the port and test to see if the dongle is now detected.


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