FS Auth - Freedom Scientific USB dongle license not detected

FS Auth - Freedom Scientific USB dongle license not detected

Problem

A JAWS/ZoomText/Fusion user encounters a problem where the USB authorisation dongle license is not being detected by their product when plugged into a USB port. 


Applies to

  • JAWS/ZoomText/Fusion


Resolution

Please follow the directions below to resolve the problem.  It is important to know what version of the product is currently installed so the problem can be corrected.  Downloading the wrong version may have consequences for authorisation of the license.

Section 1 - Check for installed product

Some users may not have yet installed the correct software for the USB dongle believing the dongle contains software.  The USB dongle is only for authorisation and does not contain software.  If plugged into a system before the Freedom Scientific product is installed the incorrect drivbr will be used for the dongle which will not allow the dongle to be correctly interrogated by the Freedom Scientific software.  

  1. Right click Start button or press WINDOWS+X, then choose Installed Apps. 
  2. Search for JAWS/ZoomText/Fusion or scroll to check if these are installed on the system.
  3. If none of these are installed it then the dongle will not be functioning correctly due to incorrect drivers installed. 

Section 2 - Removing incorrect dongle driver

  1. Right click Start button and choose Device Manager from the list.
  2. In Device manager scroll to Universal Serial Bus Controllers, then double click to expose the objects below.
  3. Scroll to and right click the object object USB SuperPro/UltraPro, then choose Uninstall in the context menu.
  4. Then respond to the popup message click the checkbox for Attempt to remove the driver for this device, then click Uninstall.
  5. If you are prompted to restart, click No button and physically unplug the dongle.
  6. Then open Installed Apps and remove the Freedom Scientific product completely and then restart the system

Sectoin 3 - Download/Reinstall correct software

Download the corect softwaare for the dongle license using the links below, this will restore the correct dongle driver to the system that allows the Freedom Scientific product to correctly interrogate the USB authorisation dongle. 

JAWS


ZoomText


Fusion

• Download Fusion (previous versions)


  1. Download the Freedom Scientific installer using the links above.
  2. Run the installer as normal (logged in as administrator.
  3. After the installer completes restart the system as normal.
  4. When the system has restarted to the desktop plug in the dongle as normal, the correct drivers will be installed.
  5. If the Freedom Scientific product fails to authorise from the dongle the drivers may not have initialised in time.  Please close the product, then re-launch the product.

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