FS Install - Setup posts the error "You cannot install this product..."
Problem
A customer is installing a Freedom Scientific product when they recieve an error that halts installation posting "You Cannot install this product on this platform. "
Applies to
- JAWS
- ZoomText
- Fusion
Resolution
In July 2021 Freedom Scientific announced withdrawal of OS installation support for versions above 2021. The following operating systems are no longer supported by the latest product version.
- Windows 8.1 and 8.0
- Windows 7.0 and earlier
- Windows Server 2016 or earlier
ARM processor support
If you are installing on a supported Windows version but get this error it may indicate that you are installing a product that requires Windows ARM support. From March 2025 ARM support is available in JAWS/ZoomText/Fusion products, the unified installer will now detect the platform and install an ARM64 compatible product.
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