Problem

A ZoomText user or IT technician installing the product may receive the error referencing the "FSWowProxy64" component

Applies to

1. ZoomText

Resolution

Please try the recommendations below to make sure that the error does not appear:

1. Perform the install on a computer that is connected to the internet. Windows may be able to retrieve the required certificates automatically and apply them.
   
2. Install any available Windows Updates. These updates should install the missing certificates.
   
3. Update distributed trusted root certificates in an Enterprise Environment:
   In some enterprise environments, automatic certificate downloading is intentionally disabled. The following page discusses ways for enterprise environment to update the certificates manually. The user may need to contact a system administrator to have them apply the update:
   Microsoft - Configure Trusted Root Certiicates
4. Manually install the missing certificates on the machine:
   The following is a page from GlobalSign that contains a download for the root certificate in-use. There are other downloads on the page as well so the user should be sure to download the correct certificate.
   GlobalSign Root CA – R1:
   https://support.globalsign.com/customer/portal/articles/1426602-globalsign-root-certificates: