Problem

When attempting to pair the Focus using the VoiceOver Braille display options you receive a message stating “pairing unsuccessful” and pairing fails.

Applies to

1. Focus Braille displays

Resolution

General guidelines

• Make sure the IOS device is as up to date as possible by going into Settings > General > Software update.
• Make sure the Focus display is either connected to external power or is fully charged.

Step 1 - Cycle on/off bluetooth radio to release pairings

Iphone

1. Open Settings > Bluetooth, then toggle Bluetooth off.
2. Wait 10 seconds and then toggle Bluetooth back on.

Focus

• Press power button to turn off, wait 10 seconds.
• Press power to power on.
  

Step 2 - Re-attempt pairing after cycling Blutooth radio

Once the Bluetooth has been restarted, re-attempt the pairing, as usual, through the Voiceover Braille Settings interface, please navigate to Settings > Accessibility > VoiceOver > Braille > Choose a Braille display.

Step 3 - Remove old Focus Bluetooth pairings

If this does not work, check the Connections item in the Focus’s Configuration menu to be sure that pairings were not inadvertently left on the unit during quality testing. To do this follow the steps below.

Note

To make the process a bit less complicated, perform the steps with the Focus not connected via USB or Bluetooth to any device.

1. Power the Focus display.
2. Press the Menu button.
3. Press a Rocker Bar up until you reach Connections.
4. Press the right Shift button.
5. Use a Rocker Bar to move through the list of. connections, if any exist.
6. Navigate to Delete All and press ENTER (Dot 8).
7. Press y (Dots 13456) to proceed with the deletion
8. Press the right Selector button to exit the menu item and press the right Selector button again to exit the Configuration menu.

Step 4 - Re-attampt Bluetooth pairing

Please re-attempt paring.