Focus Bluetooth pairing problems and solutions

Focus Bluetooth pairing problems and solutions

Problem

When attempting to pair the Focus using the VoiceOver Braille display options you receive a message stating “pairing unsuccessful” and pairing fails.

General guidelines

• Make sure the IOS device is as up to date as possible by going into Settings > General > Software update.
• Make sure the Focus display is either connected to external power or is fully charged.

Step 1 - Cycle on/off bluetooth radio to release pairings

Iphone

  1. Open Settings > Bluetooth, then toggle Bluetooth off.
  2. Wait 10 seconds and then toggle Bluetooth back on.

Focus

  • Press power button to turn off, wait 10 seconds.
  • Press power to power on.

Step 2 - Re-attempt pairing after cycling Blutooth radio

Once the Bluetooth has been restarted, re-attempt the pairing, as usual, through the Voiceover Braille Settings interface, please navigate to Settings > Accessibility > VoiceOver > Braille > Choose a Braille display.
Further details available here:

Step 3 - Remove old Focus Bluetooth pairings

If this does not work, check the Connections item in the Focus’s Configuration menu to be sure that pairings were not inadvertently left on the unit during quality testing. To do this follow the steps below.

Note

To make the process a bit less complicated, perform the steps with the Focus not connected via USB or Bluetooth to any device:

  1. Power the Focus display.
  2. Press the Menu button.
  3. Press a Rocker Bar up until you reach Connections.
  4. Press the right Shift button.
  5. Use a Rocker Bar to move through the list of. connections, if any exist.
  6. Navigate to Delete All and press ENTER (Dot 8).
  7. Press y (Dots 13456) to proceed with the deletion
  8. Press the right Selector button to exit the menu item and press the right Selector button again to exit the Configuration menu.

Step 4 - Re-attampt Bluetooth pairing

Please re-attempt paring.

    • Related Articles

    • Focus – Pair with IOS devices over Bluetooth

      Problem A customer wishes to connect their Focus display to use as a Braille display with an IOS device such as iPhone/iPad Applies to Focus Resolution Please use the steps below to pair Focus with an IOS device. Power on the Focus display. On the ...

    • Focus V – Unable to establish Bluetooth connection or ‘unsupported device’ error (IOS)

      Problem A Focus 5th generation user is attempting to pair with an IOS device but during pairing either a message ‘Unsupported device’ or pairing fails for another reason. Resolution This document is intended to address particular Focus connection ...

    • Focus - Solving a Bluetooth pairing Focus V and Windows 11

      Problem A customer using a Focus generation 5 display encounters problems pairing with a computer running Windows 11 22H2 version, Build 22621.1848). it is because braille displays, and other devices are classified differently by Microsoft now. ...

    • Smart Beetle Bluetooth pairing with iOS mobile devices

      Information Please use the steps below to pair Smart Beetle with your IOS device and VoiceOver: Turn on your Smart Beetle and make sure it is in "Pairing BRL" Mode. On your iPhone, navigate to Settings/General/Accessibility/VoiceOver/Braille. If ...

    • Hable One – Bluetooth pairing with IOS device

      Problem A customer needs to pair their Hable One with their IOS device. Applies to Hable One Detail The Hable One may be used with Apple iPhone and iPad devices running IOS. Resolution To pair the Hable One with your iPhone you will need to carry out ...