FS install - Folder permissions and anti-Virus whitelisting (ZommText/JAWS/Fusion )

FS install - Folder permissions and anti-Virus whitelisting (ZommText/JAWS/Fusion )

Problem

JAWS/ZoomTextFusion are not working as expected on a computer system operated and maintained by an organisation IT staff where limited user login and other restrictions and security software apply.


Applies to

  • JAWS
  • ZoomText
  • Fusion

Application

The permissions given and steps described apply to all Freedom Scientific BLV software products used on systems where high security is in operation on workstations.  They may help to resolve common problems arising from permissions and anti-virus related issues that cause the products to fail to work as expected. 

Resolution

Please work through the approaches to address issues permissions for Freedom Scientific software to operate properly within a restricted environments

  1. Where limited user login restricts folder permissions please allow the relevant permissions for the folders below and their contents user the limited user's account. 
  2. Where a 3rd party anti-virus solution is in use the same folders should be exempted from the scanning activities of the AV solution installed. 

Read/Write permissions

  • Read & execute permissions for folder and contents.
%PROGRAMFILES%\Freedom Scientific\ 
%PROGRAMFILES(x86)%\Freedom Scientific\
%PROGRAMDATA%\Freedom Scientific\


Full control permissions

  • Full control
%PROGRAMDATA%\Freedom Scientific\
%APPDATA%\Freedom Scientific\

For versions earlier than ZoomText 2018, ZoomText required “Full Control” of all of its folders.


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