Freedom Scientific - Voice Assistant is not working “I didn’t hear that” error

Freedom Scientific - Voice Assistant is not working “I didn’t hear that” error

Problem

The Voice Assistant feature in Freedom Scientific products is not responding to spoken requests or an error message “I didn’t hear that” is spoken.


Applies to

  1. JAWS
  2. ZoomText
  3. Fusion

Resolution

Please ensure that the USB headset or microphone is physically connected to the computer system.  Then try the steps below to fix the problem.


For JAWS users

  1. Press JAWSKey+J or CONTROL+CAPSLOCK+J to open the JAWS window.
  2. Then press ALT+U to access Utilities > Voice Assistant > Settings.
  3. In Settings dialogue press TAB to reach Microphone Input Device drop down.
  4. Then press ALT+DOWN ARROW to open the drop down list then use UP/DOWN ARROW keys select the headset or the soundcard the microphone is connected to.
  5. Then TAB to OK and press SPACEBAR to confirm the selection.

For ZoomText/Fusion users

  1. Click the  ZoomText/Fusion taskbar button on or  CONTROL+CAPSLOCK+U to display the main ZoomText/Fusion window.
  2. Then click to open the Tools toolbar.
  3. Then click to activate the black down arrow within the Voice Assistant button menu and select Setting.
  4. Click the Microphone Input Device drop down and select the headset or soundcard the microphone is connected to.
  5. Then click OK button.

Windows settings

In some cases microphone permissions may need to be changed to allow the Voice Assistant to access the microphone.

  1. Press Windows key to open Start menu and type to search "Microphone Privacy" and launch that item in the search by pressing ENTER key.
  2. Then in the dialogue navigate down and make sure it is saying something like "Microphone access for this device is on" if you find it doesn't say this activate the "change" button below it and activate the toggle so it is turned on.
  3. Continue to navigate down to the section "Allow desktop apps to access your microphone".
  4. Then below in the list make sure you see the item Freedom Scientific Voice Assistant is there.

    • Related Articles

    • Voice Assistant FAQ

      Information: JAWS/Zoomtext/Fusion use a voice assistant feature belowq are frequently asked questions/answers for this feature. About voice assistant: The voice assistant is a feature where you can use and control various screen reader/magnification ...

    • ZoomText – Disable voice assistant feature

      Problem A customer wishes to disable the voice assistant because it triggers too often or does not wish it to be active. Applies to ZoomText Fusion Detail The Voice Assistant feature built into Freedom Scientific products listens out for a keyword ...

    • JAWS Voice Assistant does not work

      Problem Your are using JAWS 2021 or later and wish to use the Voice Assistannt. This is normally enabled by default. Resolution Method 1: Check microphone is available The Voice Assistant requires a microphone to operate and hear your commands. ...

    • Freedom Scientific – Remote Access (JAWS/Fusion)

      About Freedom Scientific offer the a Remote Access feature on their JAWS and Fusion license products. This add-on license option provides the capability to access and control a another computer from their own workstation over common remote access ...

    • Location of Voice Assistant logs for Freedom Scientific products

      Problem There is a problem with the Freedom Scientific Voice Assistant and you need to submit logs to the developers. Applies to JAWS ZoomText Fusion Resolution The voice Assistant feature has 2 versions currently. • Version 1 - denoted as single ...