FS Auth – Sentinel server activation “Freedom Scientific Connection Error” (manual activation)
Problem
A customer is attempting to activate a Freedom Scientific
Sentinel network license when they receive the error “Freedom Scientific
Connection Error” stating “There is an error with your internet connection”.
Applies to
- JAWS
- ZoomText
- Fusion
Resolution
The error stated is indicating that the activation wizard is unable to communicate with Freedom Scientific's activation servers to retrieve a key. Using manual activation can provide a resolution for this type of problem, please use the steps below.
- Open
Start menu and select Freedom Scientific Network Authorisation program group,
then select “Update Network Authorization”.
- Then
click through “Start Activation” and select “Manual activation” radio button,
click Next button.
- On
the next screen copy the locking code number into a Notepad document.
- Then
copy/paste the 20 digit ILM code number into the “Authorization number” edit
box if it is not populated.
- With a browser visit: www.fsactivate.com and click to select the
link “Retrieve an Activation License Code based on your Authorization Number
and Locking Code”.
- On
the next page copy/paste the 20 digit code into “Authorisation number” edit
field and do the same to copy/paste the locking code into “Locking code” entry
field.
- With
both fields filled click “Submit button” to view the license code.
- Copy
the license code up and including the hash sign #.
- Then
paste the code into the “Activation License Code” entry field in the activation
wizard. Click Next and Finish.