FS install - Visual C++ error error 80070643 troubleshooting for technicians

FS install - Visual C++ error error 80070643 troubleshooting for technicians

Problem

An IT technician encounters a problem where the Freedom Scientific setup up fails displaying an error 80070643 or the error cites a warning regarding a Microsoft Visual C++ component error.


Applies to

  1. JAWS/ZoomText/Fusion


Alert
ATTENTION!
If Openbook 9.0 software is installed the error 80070643 may also be posted by the installer.  In this case please uninstall Openbook first, then reinstall JAWS/ZoomText/Fusion.  Afterward, please Download and reinstall Openbook.

Resolution

Below is an example screenshot of the problem, in the example below it is Fusion product but can also be JAWS or ZoomText.



Please try the following to resolve the issue to get the software installed.


Method 1 – download the offline installer for the product

The installer may fail in managed IT environments where downloading is restricted. To fix the problem download the offline installer for the product of the same version that the regular online installer has failed.

  1. JAWS offline installer downloads
  2. ZoomText offline installer downloads
  3. Fusion offline installer downloads

Method 2 – C++ redistributable package version conflicts

The install errror may occur due to conflicts between the currently instralled Microsoft Visual C++ components and the versions that are required by the Freedom Scientific product.  These can normally be resolved by removing all Visual C++ components and restarting the PC, then run the Freedom Scientific product installer again.  Please use the steps below to fix the problem:


  1. Right click Start button, then choose Installed Apps.
  2. In the search enter the text C++ this should bring up a list of all Microsof visual C++ runtimes installed on the PC.
  3. Uninstall each set 32bit and 64bit until all are removed.
  4. Then restart the PC after removal.
  5. Then run the offline installer package which should then reinstall the correct components to complete the install.

Method 3 - Run System File Checker

The problem may be due to problems with the core image files of Windows being corrupt. Plerase open an elevated command prompt and run the System File Checker, further details here:
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
After completing the SFC check restart the computer and try the installer again.


Method 4 – Group policies

If possible consider disabling any group policies on the machine to ensure none of these are causing an issue with the installation.


Method 5 - Use Microsoft troubleshooter tool


Method 6 – Silent install/uninstall

Try running a silent install/uninstall to complete the action. Use the silent uninstall if you are attempting to remove a product from the computer, details here:
https://support.freedomscientific.com/Support/TechnicalSupport/Bulletin/1724


Method 7 – Try earlier product installer

The problem may be that the latest product does not work with an older build of the target computer operating system such as Windows 10 1904. If installing to an older Windows build try visiting the offline installer page for the product and selecting an earlier version in the drop down:

If the above works continue to install the latest version of the product if the license permits.