Ginger - Microsoft Word for Mac OS add-in support missing
Problem
A customer does not find the Ginger Add in within Microsoft Word for Mac even though Ginger desktop app is installed.
Resolution
- Ginger state on their page that Microsoft Word add-in support is forthcoming but do not provide a release date:
https://help.gingersoftware.com/hc/en-us/articles/360019349340-How-do-I-enable-the-Ginger-Microsoft-Office-add-in - For now you can download Ginger Desktop and use the software directly on Mac OS.
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