Problem

A customer way need their embosser firmware updating to the latest version to fix a problem. However, in some educational and business environments those embosser do not have direct access to internet to download online.

Applies to

1. Index V5
   

Resolution

Use the steps below to perform an upgrade with a memory drive with the firmware copied onto it.

Note

To download the embosser firmware one must create an account with the Index website.

1. Download the latest V5 firmware from Index at this link:
   http://www.indexbraille.com/en-us/support/downloads/firmware/latest-firmware/latest-v5-firmware
2. When locating the correct firmware check you have the right version similar to the example here: Embosser-update-YYYY-MM-DD.zip.
3. Save the V5 firmware file to a USB memory stick.
4. Insert the USB memory stick into the V5 printer.
5. Start the upgrade by pressing: MENU > User service > Firmware upgrade > Firmware upgrade from USB memory stick and press OK to start.