JAWS – Adjust sound settings to help with sound problems

Problem

A JAWS user is encountering some problems with their sound using JAWS/ZoomText/Fusion.

Resolution

In Windows there are some settings for how Windows handles the soundcard, one may adjust these settings to see if they might help.

ATTENTION!!

On PCs used in a business/organisation that are managed by an IT staff may require an Administrator login to complete these steps.

1. Press Windows+R and enter the command below, then press ENTER:
   
   mmsys.cpl
   
   
2. Then use UP/DOWN arrow keys to select the sound output device being used eg soundcard or headset then press press SPACEBAR on it to open its properties.
3. Then press CONTROL+TAB to reach Ehancements page then press TAB to reach the checkbox Disable All Enhancements and press SPACEBAR to check this item.
4. Then press CONTROL+TAB to reach the Advanced page.
5. Press TAB to reach the checkbox ‘Ällow app!ications to take exclusive control of this device’ and press SPACEBAR to uncheck this item.
6. Press TAB to reach ‘Give exclusive mode applications priority’ and uncheck this item also.
7. Press TAB to reach Apply button and press SPACEBAR on it then press OK to dismiss the dialogue.
8. After this you should restart the system so settings properly take effect.

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