JAWS - Braille driver error after using Narrator with Focus display

JAWS - Braille driver error after using Narrator with Focus display

Problem

A customer with Focus display has been using it with Windows Narrator.  After shutting down Narrator and going back to JAWS the Braille display no longer appears to work any more.


Resolution

A condition is known to exist where if Narrator is configured to use the Focus display then it no longer is available to JAWS and does not appear in Device manager window. To resolve this you can download a utility to release the Focus display.


Method 1: Check physical USB connection/cable

Check that the Braille display is properly connected via USB.
if possible try another cable in case this has gone bad.


Method 2 - Removing Braille support for Narrator

  1. Right click Start button and choose "Apps and Features".
  2. n "Apps and Features" choose "Optional Features".
  3. In the list click “Accessibility Braille Support” and then click "Remove" button.
  4. if JAWS is running shut it down, then disconnect and reconnect the USB for the Braille display.
  5. Then restart JAWS and Braille should now be working with JAWS.

Method 3 - Disable Braille support in Narrator


Note
Using the steps below permanently disables Braille Support in Narrator.
  1. Press Windows key to open the Start menu, then search Device Manager and press ENTER launch the result.
  2. Press the TAB key to navigate to the devices tree view.
  3. Press the DOWN ARROW key to navigate to (LibUSB) (WinUSB) devices, and then press the RIGHT ARROW key to expand it.
  4. Press the DOWN ARROW key once to navigate to LibUSB-1.0: Freedom Scientific Focus Blue.
  5. Press the DELETE key. A dialog message opens.
  6. Press the SPACEBAR key to check the box titled, “Delete the driver software for this device”.
  7. Choose the Uninstall button.
  8. After the uninstall process finishes, there is a small chance that a message will appear to restart the computer. If so, restart the computer as recommended. If not, simply unplug the Braille display, wait 5 seconds, then plug it back in.


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