JAWS - Dongle authorisation does not work on Windows ARM

JAWS - Dongle authorisation does not work on Windows ARM

Problem

When JAWS is launched on a the Windows ARM platform it fails to detect an attached dongle authorisation. 

 

Applies to

  1. JAWS

 

Resolution

  1. Using ILM authorisation with Windows ARM is fully supported, however dongle authorisation is not currently supported (November 2024) due to lack of suitable drivers.  Therefore all versions up to current (2025) cannot use dongle authorisation on Windows ARM platform.
  2. Affected customers may need to switch to ILM Authorisation method which is supported on Windows ARM.
  3. Please see JAWS ARM FAQ for further information.

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