JAWS - Dongle authorisation does not work on Windows ARM

JAWS - Dongle authorisation does not work on Windows ARM


Problem

When JAWS is launched on a the Windows ARM platform it fails to detect an attached dongle authorisation. 

 

Applies to

  1. JAWS

 

Resolution

  1. Using ILM authorisation with Windows ARM is fully supported, however dongle authorisation is not currently supported (June 2024) due to lack of suitable drivers.
  2. Customers may need to switch to ILM Authorisation method which is supported on Windows ARM.
  3. Please see JAWS ARM FAQ for further information.

    • Related Articles

    • JAWS - Check local ILM Authorisation

      Problem A JAWS user wishes to verify the status of their JAWS product license. Applies to JAWS Detail In order for JAWS to operate as a full license there must be ILM authorisation key sufficient to meet the license for the currently running JAWS ...

    • FS Auth - Check dongle authorization for a Freedom Scientific product

      Information Below details for checking the license for a Freedom Scientific dongle authorisation product. Applies to JAWS ZoomText Fusion Resolution Using the mouse Connect the USB dongle to your system if it is not already attached. Click Start ...

    • FS Auth - Check dongle authorization for a Freedom Scientific product

      Problem A customer using dongle authorization would like to check the status of their license. Applies to JAWS ZoomText Fusion Resolution In general the process of authorization consists of checking that the installed authorization for a Freedom ...

    • FS Auth – Retrieve ILM code from JAWS/ZoomText/Fusion installation

      Problem A customer asks if it is possible to retrieve the 20 digit authorisation number used for an install of JAWS/ZoomText/Fusion/Openbook. Detail Supplied with any Freedom Scientific ILM license product is a 20 digit ILM code that is used as a ...

    • Freedom Scientific – Remote Access (JAWS/Fusion)

      About Freedom Scientific offer the a Remote Access feature on their JAWS and Fusion license products. This add-on license option provides the capability to access and control a another computer from their own workstation over common remote access ...