Problem
A JAWS Remote Access user encounters a problem with authorisation after it has been working successfully for sometime but then recently stopped authorisation. When viewing the serial number information in About JAWS the correct serial number is shown indicating the software is authorised.
Applie to
- JAWS/Fusion (Remove Access)
Resolution
- The latest versions of CITRIX no longer accept special characters for the virtual channel names which forced Freedom Scientific to rename the virtual channel names.
- It is necessary to create new entries to reflect this change.
- Please see the article linked here for details of how to affect the change, the article explicitly refers to version 2022, please ammend for later JAWS versions eg. 2026:
https://support.freedomscientific.com/Support/TechnicalSupport/Bulletin/1794