JAWS - Manual activation procedure
Problem
An IT technician is encountering problems during software activation process resulting in an error number being posted indicating activation has not taken place.
Applies to
- JAWS
Resolution
Instructions below are provided.
Using a mouse
- Start JAWS if it is not already running.
- Then open the AWS window > help > License > Update Authorization
- Then click Update Authorization button.
- On the next screen select manual activation option and press ENTER.
- On the next screen you may be prompted to add the authorization number, please click on the relevant edit field and enter the 20 digit ILM key for the license license.
- On the same screen make a note of the locking code key.
- Then go to www.fsactivate.com and select "Retrieve an Activation License Code" on the opening page.
- On the next screen copy.paste the 20 digit ILM key and the Locking code information in to the relevant entry fields, then click Submit button.
- On the next screen ether click the Copy button next to the license code or with a mouse click and drag to select the license code up to and including the # sign, right click and choose Copy in the context menu.
- Returning back to the activation wizard paste your code into the Activation License Code entry box and click Next button.
- On the next screen you are informed if the operation is successful, click Finish upon successful activation.
Note
If you receive an error during activation please make a note of it to provide to Technical Support.
Using he keyboard (JAWS user)
- Start JAWS if it is not already running.
- If you are updating an existing authorized license open JAWS window > help > License > Update Authorization to update an existing license otherwise wait for the update authorization prompt.
- When the "Update Authorization" appears press SPACEBAR to activate it.
- When prompted input the 20 digit authorization number for the license and click "next" or press ENTER.
- On the next screen when asked choose "manual" activation using the arrow keys or click with the mouse.
- Then either click Next button or press ENTER.
- On the next screen observe a locking code number is displayed toghether with input fields for the 20 digit authorization number, tha letter must be filled in if blank.
- With a browser visit: https://fsactivate.freedomscientific.com/
- Enter the 20 digit ILM code for the license and copy/paste the locking code number from the activation wizard into the input field and click the submit button.
- When the next page displays copy the license code to clipboard. You can:
a) click the "copy" button to copy the license code into the clipboard or;
b) Double click he top line of the license code to highlight the code including the # sign and press control to copy to clipboard. - Then return to the activation wizard and click in the "Activation license code" edit box and paste in the license code.
- Then click Next and Finish buttons when they are displayed to complete activation.
Note
If you receive an error during activation please make a note of it to provide to Technical Support.