JAWS® or Fusion® will not work with a Braille display after using Windows 10 Narrator®

JAWS® or Fusion® will not work with a Braille display after using Windows 10 Narrator®

Problem

A JAWS or Fusion user encounters a problem after runninng Narrator their Braille display is no longer working.


Applies to

  1. JAWS/Fusion

Resolution

Narrator Braille support can have the effect of causing the Braille display to become innaccessible to JAWS/Fusion resulting in loss of Braille after running Narator.  Please use the steps below which disable Narrator Braille support which in effect restores the Braille display back to JAWS/Fusion.

  1. Press Windows+X to open special start menu.
  2. Then use UP/DOWN ARROW keys to select either Terminal (as Administrator or Powershell (as Administrator), then press ENTER.
  3. At the prompt type/copy the command below, then press ENTER:

    Remove-WindowsCapability -Online -Name Accessibility.Braille

  4. Then close the command window and restart the PC.

After pressing ENTERR on the command you may see the following output which denotes the command has worked:


Path          :
Online        : True
RestartNeeded : False


Your Braille display should now work when using JAWS or Fusion but not while using Narrator.