JAWS – Switching sound card to fix no speech issue

JAWS – Switching sound card to fix no speech issue


Problem

A customer may find that JAWS is silent after it has been started.

JAWS is playing through the wrong sound device.

 


Applies to

  1. JAWS

 


Resolution

A possible reason for JAWS being silent is because it is playing through the wrong sound device such as monitor speaker (over HDMI) or USB headset and through attached loudspeakers.

 


Method 1 – Using the keyboard

  1. Press JAWSKey+J when running as a window or context menu.
  2. In the JAWS window or menu select Utilities > Soundcards, then select a different sound device.  The selection will be remembered for the next JAWS start up.

 


Method 2 – Using a mouse

For sighted colleagues or helpers you can change the setting within the JAWS window by using a mouse.


  1. Click the JAWS icon showing in the Windows Taskbar or the System Tray/Notification area;  if neither are available double click the JAWS desktop icon.
  2. Navigate to Utilities > Soundcards, then select a different soundcard.
  3. If neither taskbar button or system tray/notification arear icon shows double click the desktop icon to luanch JAWS. 



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