JAWS - Test Microsoft Outlook in safe mode

JAWS - Test Microsoft Outlook in safe mode

Problem

A JAWS or ZoomText user is having problems using Outlook and you wish to test if running in safe mode helps.

Applies to

  1. JAWS/ZoomText/Fusion


Notes
Detail
Although JAWS is specifically referenced this techinique can be used for ZoomText/Fusion as well.

Resolution

Running Microsoft Outlook in safe mode is a useful troubleshooting technique that can help determine if certain add-ins or features may be disrupting access to the application.

  1. If Outlook is Open please close it.
  2. Then press WINDOWSkey+R to open the Run command.
  3. Then enter the following text on the line immediately below into the prompt and press ENTER:

    outlook /safe

  4. After Outlook opens test for the problem condition to see if it is still present.

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