JAWS – Workaround to scan an image using PictureSmart in Outlook message

JAWS – Workaround to scan an image using PictureSmart in Outlook message


Problem

A customer who has received an email with embedded image is having problems obtaining a scan with PictureSmart from within the Outlook message window.


Applies to

  1. JAWS
  2. Fusion

 

Detail

When opening an Outlook email that contains an image, the user attempts to focus the virtual PC cursor on the image of interest and invokes the PictureSmart shortcut but gets an error stating he current control is not an image.

Workaround

Please see below a workaround to the problem below:

  1. Open the message that has the image contained in it.
  2. Press control+R to open the reply window.
  3. Then use UP/DOWN ARROW keys locate the image of interest.
  4. Then press JAWSKey+SPACEBAR, p, c to activate PictureSmart on the currently focused image.  JAWS will post a window of results, use the UP/DOWN ARROW keys to browse the description and press ESCAPE when ready to exit the results window.
  5. Then press ESCAPE to exit the replied message.
 

Note
The above steps will only work wit HTML or Rich Text, if a customer only replies in plain text the above steps will not work. 




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