JAWS – Using audio splitter with remote access
Problem
A JAWS/Fusion user is connected to a remote computer and encounters problems using the audio splitter function which does not behave as expected.
Applies to
- JAWS
- Fusion
Resolution
Sight & Sound Technology have consulted Freedom Scientific developers concerning the operation of sound splitte whilst using Remote Access facility. The developers have advised us that this usage scenario is currently not supported due to the way the virtual channels work. The developers do not have a way of addressing this problem for a fix at this time.
Related Articles
Freedom Scientific – Remote Access (JAWS/Fusion)
About Freedom Scientific offer the a Remote Access feature on their JAWS and Fusion license products. This add-on license option provides the capability to access and control a another computer from their own workstation over common remote access ...
Freedom Scientific - Remote Access system requirements (JAWS/Fusion)
Problem A JAWS/Fusion user or IT system administrator needs to know what the system requirement for using Remote Access feature within their business or organisation. Applies to JAWS Fusion Resolution Below is information concerning system ...
JAWS - Using the sound splitter feature
Problem A JAWS user wants to work with an application eg Teams or Zoom where they will have call audio and JAWS at the same time and wish to manage the sound of the two. Applies to JAWS Resolution The sound splitter is a convenient tool provided in ...
Freedom Scientific - Tandem December update for JAWS/Fusion 2021
Problem Some customers using version 2021 of Freedom Scientific JAWS/Fusion may find themselves unable to use Tandem Remote facility. Resolution The following is a late release to update the 2021 products primarily to allow communication using the ...
JAWS/Fusion - Remote Access stops working after updating CITRIX
Problem A customer presents with a Remote Access authorisation problem after it has been working for sometime over CITRIX but has recently stopped even though in About JAWS authorisation for Remote is showing. Detail When JAWS logs onto the Remote ...