JAWS - Navigating website pop-ups

JAWS - Navigating website pop-ups

Problem

A customer has trouble interacting with a pop-up message from a website they are using.

Applies to

  1. JAWS
  2. Fusion

Resolution

When browsing a web page JAWS analyses the page and organises the content into the virtual buffer as notional lines of text.  The user then navigate with cursor keys through the page output to browse the content.  However the order in which text comes is not the same for all pages and frequently is not near the current location of the Virtual PC cursor's current position.  Frequently the content may occur at the beginning of the page or appended to the end of a page when a pop up message is displayed. 

  1. Press CONTROL+END or navigate to the bottom of the page when a pop-up doesn't read.
  2. Then use up arrow and keep going until you hit the pop-up text and then interact with it as required.
  3. If no pop-up info is found press CONTROL+HOME to go to the top of the web page, then press arrow down to see if there is any content, this will work for the BBC website which always puts its cookie consent stuff at the top of the page.

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