K1000 - Unable to scan using the Plustek OpticBook 3800 latest driver

K1000 - Unable to scan using the Plustek OpticBook 3800 latest driver

Problem

K1000 software fails to scan when used with the Plustek OpticBook 3800 scanner.


Applies to

  1. K1000

Resolution

  • The most currenrt driver version 6.1 does not contain apropropiate scanner interface support for K1000 software.
  • To fix this problem uninstall driver version 6.1 driver and then replace with the 5.2.0.2 driver whcih has TWAIN support.
  1. Right click Start and then choose Apps and Features or Installed Apps.
  2. Then uninstall the Opticbook driver. Then restart the PC afterwards
  3. Use the link to download the 5.2.0.2 driver: https://d3b63i9tvm4mo6.cloudfront.net/downloads/english/driver/OpticBook3800-v5202_12L.zip
  4. Right click the downloaded ZIP file then choose Extract All and follow the wizard through. On completion a new folder with the name of the download will be created.
  5. Run the setup file and follow the instructions to install the driver.
  6. Whilst conducting the install disable standby.

    • Related Articles

    • Peripherals - Scanner compatibility notes for Kurzweil 1000 and Openbook

      Problem A Kurzweil 1000 or Openbook user is in the posit9ion of selecting a compatible flatbed scanner or multi-function printer to work with their software. Applies to Freedom Scientific Openbook (blindness/low vision) Kurzweil 1000 (blindness/low ...

    • K1000 - Updating Kurzweil 1000 software

      Problem You need to update K1000 but are unable to do it from within the software via the auto update mechanism. Applies to Kurzweil 1000 Resolution From time to time a patch is released to update Kurzweil 1000 software. Kurzweil 1000 does not ...

    • Kurzweil 1000 - Product information (Internal)

      About Kurzweil 1000 (sometimes referred to as K1000) is a scan and read solution for blindness customers. I was first introduced in 1997 as successor to a line of hardware based scanners for the blind released under the Kurzweil name including the ...

    • K1000 - Sscanner troubleshooting with Scanconf utility and known models

      Problem You experience issues whilst scanning using some canners with K1000 software. Applies to K1000 Resolution Please refer to the steps below for general troubleshooting of scanning problems with K1000. Update K1000 Check to see if there are ...

    • Microsoft - Reinstall/update problem Windows device driver

      Problem A Windows system device is not working as expected. Applies to Windows 10/11 Resolution Below procedure allows you to reinstall the current device driver for a component if it has become non-functional. This sometimes will fix the problem. If ...