Logs for Zoomtext Fusion remote

Logs for Zoomtext Fusion remote

Problem

A customer using Fusion remote is having problems getting remote access working.  

Resolution

Please use the steps below to collect logs for Zoomtext Fusion queries. The procedure should be carried out for both the local and remote computers.

  1. Please navigate to the folder path below:
C:\Program Files\Freedom Scientific\ZoomText\2020\Support
  1. Then run the application "logmanUI.exe" in that folder.
  2. Set the logging level in the combo box to "verbose".
  3. Click the start logging button.
  4. Launch fusion on the Client.
  5. Launch fusion on the server.
  6. Use the steps carried out to reproduce the issue.
  7. Open the logman software and choose stop logging.
    A file will be created in the above mentioned directory with an ETL extension.
  8. Name each them so we can tell where the file came from client or server machine.

    • Related Articles

    • FS Support - Using LogManUI tool to collect diagnostic information

      Problem A customer using JAWS/ZoomText/Fusion software encounters a problem that can be reproduced predictably needs to submit logs to Freedom Scientific. Applies to JAWS/ZoomText/Fusion# Resolution This document provides information how to run and ...

    • FS Support - Using tools to gather diagnostic logs (JAWS/ZoomText/Fusion)

      Problem A JAWS/ZoomText/Fusion user who is having problems with their software product needs to gather logs to assist with a technical support query. Applies to: JAWS/ZoomText/Fusion Resolution From version 2021 onwards JAWS/ZoomText/Fusion are ...

    • Pro Study - Obtaining log files for Pro Study application

      Problem A Pro Study user is having problems with the installable version of Pro Study application and wish to gather application log files to help with resolving the probblem. Applies to Pro Study app Resolution Note Development of the installable ...

    • Authorisation Troubleshooting

      Problem You encounter an error message somewhere in the authorisation stage with JAWS/Zoomtext/Fusion products. Resolution: The following is taken from the troubleshooting page: ...

    • Freedom Scientific – Remote Access (JAWS/Fusion)

      About Remote Access is a feature offered only on JAWS and Fusion licenses that allows the user to connectg to another running copy of JAWS/Fusion on a server to gain access to resources and applications held on the remote computer. This is an add-on ...