K1000 - Loss of activation v12
Problem
A user running K1000 version 12 encounters a problem where the software appears to have lost activation.
Applies to
- K1000
Resolution
The most likely cause is if the system time is changed, for instance for Daylight Savings Time, the Kurzweil 1000 activation may be lost.
Method 1 - Install update patch for version 12.0
This issue only occurs in Kurzweil 1000 v12. Please use this link to download the patch:
Method 2 - Reactivate K1000
This can be resolved by reactivating again as normal, if the update patch has not been applied install this to prevent the problem in future.
Tip
We have noticed that versions beyond 12.0 can be affected by this even though it is theoretically fixed for 14.0 and above. Therefore the methods below may be necessary.
Method 3 - completely remove k1000 and reinstall
You can conduct a Full K1000 uninstall
then reinstall the product to fix the problem.
Method 4 - force activation (unsupported
You can Force install activation though this procedure is only suggested where we can directly implement and not reveal to the end user.
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