Mac OS - collect wireless diagnostic information

Mac OS - collect wireless diagnostic information

Problem

A Mac OS user is having problems with their device recieving Wi-Fi signal and to collection more information about the problem. 

Applies to

  1. Mac/MacBook

Resolution

Use the steps as apropriate or in sequence depending on the judged complexity of the problem being experienced.

Method 1 – Obtain basic information

  1. Hold Option key and click on the wi-fi symbol at the top in the menu bar.
  2. In the menu click Open Wireless Diagnostics in the menu bar.
  3. Then click Wireless > Performance to open up the chart.
  4. Then look at the bottom chart plot, take down the numbers reported for RSSI and Noise and send those back to Support, if you can sent a screen shot of that window it would also help.

Method 2 – Submit detailed report

  1. In the Wireless Diagnostics window opened from the earlier steps please click Continue button then choose Continue To Summary radio button and click Continue again.
  2. After a short while a report wil be created.  Please click Continue to have the wizard show you the location of the report.
  3. Make a note of the location and retrieve the document to send as attachment to Sight and Sound Technical support support@sightandsound.co.uk providing an additional detail in the submission.