Mac OS - collect wireless diagnostic information
Problem
A Mac/MacBook user is having problems with Wi-Fi receptional and wishes to collection information to help troubleshoot the issue.
Applies to
- Mac/MacBook
Resolution
Use the steps as apropriate or in sequence depending on the judged complexity of the problem being experienced.
- Hold Option key and click on the wi-fi symbol at the top in the menu bar.
- In the menu click Open Wireless Diagnostics in the menu bar.
- Then click Wireless > Performance to open up the chart.
- Then look at the bottom chart plot, take down the numbers reported for RSSI and Noise and send those back to Support, if you can sent a screen shot of that window it would also help.
Method 2 – detailed report
- In the Wireless Diagnostics window already open from the preceeding steps click Continue button then choose Continue To Summary radio button and click Continue.
- Then click Continue button then it may take a short while for it to create the report, click Continue to have the wizard show you the location of the report.
- Please send the report as attachment to Technical Support.
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