Microsoft – Disable USB power management to fix problems

Microsoft – Disable USB power management to fix problems


Problem

A customer has a USB device problem on a Windows laptop/desktop where power management is suspected to be the cause of the problem.


Resolution

Windows uses power management on connected USB devices, however if this is causing problems it may worth disabling the power management to see if this resolves the problem.

 

Using a mouse

1.    Right click Start button, then choose Device Manager.

2.    Then double click to open the tree branch where where the problem USB device is located, then double click to open its properties.

3.    Click the Power Management dialogue tab.

4.    Then click to uncheck the option Allow the computer to turn off this device to save power”.

5.    Then click Ok button to save the change and close Device Manager window.

6.    Restart the computer so that the changes fully take effect

 

 

 


Using the keyboard

1.    Pres Windows key and search Device Manager then press ENTER on the result to open this item.

2.    Then press TAB once to focus on the Device Manager tree view.

3.    Then press down arrow to find the main tree branch where the problem device is located and press RIGHT ARROW to open it.  Then navigate to locate that problem USB device.

4.    When you are focused on the instance of the problem device press ENTER to open its properties and press CONTROL+TAB to reach the “Power Management” tab.

5.    When switching to the “Power Management” tab this should bring a checkbox into focus “Allow the computer to turn off this device to save power” and press SPACEBAR to uncheck this option.

6.    Press TAB to reach the OK button and press SPACEBAR  on it.

Restart the computer so that the changes fully take effect.

    • Related Articles

    • Removing the ACPI battery driver to fix power/charging issues

      Problem You are having problems with either charging or power your laptop with the internal battery. Resolution A power/battery can sometime be due to incorrectly installed Windows drivers for the battery component. You can try getting it to ...

    • ZoomText - Disable AHOI modules to troubleshoot problems

      Problem In some specific cases as a troubleshoot or measure to fix issues with specific AHOI supported applications it may be necessary to remove the AHOI module support associated with that application. Applies to ZoomText/Fusion Resolution This ...

    • Microsoft – Remove USB media write protection

      Problem In rare cases one may be supplied USB media that has software write protection enabled that you may wish to disable. Resolution Insert the USB media into the computer as normal. Navigate to the Windows desktop and double click This PC. Check ...

    • JAWS – Microsoft Power BI object import problem

      Problem A JAWS customer may encounter a problem using Microsoft Power BI when attempting to import an object from an Excel document. Applies to JAWS 2024 Detail In Microsoft Power BI the customer successfully selects an Excel file, after selecting ...

    • JAWS - Run a repair to fix problems

      Problem A JAWS customer is encountering unexpected behaviour whilst using JAWS, a repair may fix the problem. Resolution Running a repair is different from a remove/reinstall or installing over the top of an existing installation. The repair ...