Microsoft – Obtain the updated Quick Assist app

Microsoft – Obtain the updated Quick Assist app

Problem

When attempting to run Quick Assist remote support app the user is prompted to install an updated version before they can use the servicd.
 

Applies to

  1. Windows 11/10

Notes
Note
Computers within some organisations that are managed may have Quick Assist disabled and will not be accessible via this method.

Resolution

Microsoft in Windows 11 and some versions of Windopws 10 have built Quick Assist utility.  However, in cases where it is not available or is an outdated version you can use with method below to download the utility. 
 

Method 1 – Direct download via web link

  1. With a browser visit:  https://apps.microsoft.com/detail/9p7bp5vnwkx5?hl=en-US&gl=US
  2. On the page click the Download button.
  3. Open the download basket in your browser (Edge or Google Chrome) using CONTROL+J.
  4. Then look for the download Quick Assist Installer.exe and press ENTER.
 

Method 2 – Via Microsoft Store

  1. Press Windows key and type the word Store and press ENTER on the Microsoft Store entry.
  2. In the Microsoft Store press CONTROL+F to engage a search, then enter the phrase Quick Assist and press ENTER.
  3. Press the TAB key to move to the first result which should be Quick Assist, press ENTER to open the page.
  4. Then page should open and leave focus on the Get button, press SPACEBAR on it to download it.
  5. After the download and install completes press ENTER on the Open button to start the app.

    In Future you will be able to search the Quick Assist app from the Start menu or press CONTROL+WINDOWS+Q to directly launch it.