Microsoft – Take a screenshot on Windows 10/11

Microsoft – Take a screenshot on Windows 10/11

Problem

A customer needs to take a screenshot to provide further information for support.

Resolution

  1. Navigate to the screen that you wish to take a picture of.
  2. Click Start menu and search and launch Snipping Tool.
  3. In the Snipping tool window choose the snipping mode for your screenshot.
  4. Then click the New button to start taking the screenshot.
  5. If you have selected Rectangular or Window mode click and dragon to choose the area or click the window to take the screenshot of.
  6. Then screenshot will then be taken immediately and posted to the clipboard.
  7. Open the document or email you wish to post the screenshot into and then right click and choose Paste in the context menu to insert the screenshot image.

    • Related Articles

    • ZoomText – Take a screenshot of magnified view

      Problem A customer has a ZoomText magnification problem, sometimes the best way to understand the query is by creating one of more screenshots from the magnified view. Detail Some problems ZoomText has only appear whilst ZoomText is running and ...

    • Mac OS - Take a screenshot

      Problem A customer needs to send a screenshot possibly in connection with troubleshooting an issue they have. Resolution Taking a screenshot can be a helpful way of explaining an issue to Technical Support. The procedure below allows you to take a ...

    • Taking a screenshot on your Mac

      Problem: You may have a problem and be asked to provide a screen shot showing the problem. You can provide one using the steps below. Resolution: Method 1: Take a screen shot of the whole screen: Press shift+command+3 on the keyboard as per ...

    • Microsoft - Clear print queue to restore printing

      Problem A customer is unable to print after a paper jam or another problem that stops printing. Detail If there is an event that stops printing the print queue may still retain the unfinished print job which may itself prevent further printing. ...

    • Microsoft - Starting Windows Narrator

      Problem A JAWS or ZoomText customer finds their machine starts without speech. Starting Narrator can provide enough access to help troubleshoot or facilitate Remote Support. Resolution Use one of the methods below to start Microsoft Narrator screen ...