JAWS – Windows Mail app replaced by Outlook (new)

JAWS – Windows Mail app replaced by Outlook (new)

Problem

JAWS users may discovver they can no longer access Windows Mail app on their PC because they may have been migrated to Outlook (New) application which is somewhat different in presentation.


Applies to

  1. JAWS/ZoomText/Fusion

Resolution

  1. The new Outlook app will  not speak well using JAWS 2023 or lower version.  There is limited support in JAWS 2024 but if customers have a version 2024 or lower they are advised to update to 2025 if their license permits this or purchase an upgrade to version 2025.
  2. On Windows 11 version 24H2 Microsoft the old Windows Mail app has been replaced by Outlook (New) app.  If you try to open Mail from the Start menu this may open Outlook (New) instead.
  3. Systems with Microsoft Office installed will in addition to Outlook (New) show an Outlook (classic) which is not affected by this change.

Outlook (New) hotkeys

General

Create a new message or calendar event - Ctrl+N
Open the selected message in a new window - Shift+Enter
Delete message or item - Delete
Forward message - Ctrl+F
Go to Calendar - Ctrl+2
Select the Reply All option - Ctrl+Shift+R
Reply to email message - Ctrl+R
Send an email message - Ctrl+Enter
Open split buttons - Alt+Down arrow key
Open keyboard shortcuts - Question mark (?)

Edit text

The text editing keyboard shortcuts in new Outlook are the same as those in other Microsoft products.
Copy your selection to the clipboard - Ctrl+C
Cut the text you selected - Ctrl+X
Delete selected text or characters to the left of the cursor. - Backspace
Delete word to the left of the cursor - Ctrl+Backspace
Insert a hyperlink - Ctrl+K
Paste content from the clipboard into the current location - Ctrl+V
Repeat the most recent action - Ctrl+Y
Reverse the most recent action - Ctrl+Z

Format text

The text formatting keyboard shortcuts in new Outlook are the same as those in other Microsoft products.
Apply bold formatting - Ctrl+B
Apply italic formatting - Ctrl+I
Underline text - Ctrl+U
Go to the Folder pane - Ctrl+Y
Quick jump to the folder name - Any alphanumeric key
Collapse the selected section - Left arrow key
Expand the selected section - Right arrow key
Delete the selected message - Delete
Mark the selected conversation or message as read - Ctrl+Q
Mark the selected conversation or message as unread - Ctrl+U
Permanently delete the selected message or item - Shift+Delete
Flag a message or mark a flagged message as complete - Insert
Cancel a search - Esc
Go to the next message - Ctrl+>
Go to the previous message - Ctrl+<
Select multiple, contiguous messages - Shift+Down arrow key or Shift+Up arrow key
Select the first message in the folder - Home or Ctrl+Home
Close a new message - Esc
Create a new message - Ctrl+N
Forward a selected message - Ctrl+F
Go to the bottom of a conversation or message - End
Go to the top of a conversation or message - Home
Move down one page for conversations or messages of two or more pages - Page down
Move up one page for conversations or messages of two or more pages -  Page up
Reply to the selected message - Ctrl+R
Reply to the sender and all recipients of the selected message - Ctrl+Shift+R
Send a message - Ctrl+Enter
Calendar keyboard shortcuts in new Outlook
Create a new calendar item - Ctrl+N
Delete the selected item - Delete
Go to the calendar - Ctrl+2
Move to a different region in the calendar - F6
Move to the next event or area in the current view - Tab key
Move to a previous event or area in the current view - Shift+Tab
Open the selected item - Enter
Contacts (People) keyboard shortcuts
The People view is your address book in Outlook where your personal contacts are stored and where you can open any address book that has been set up for your organization - The People, Mail, and Calendar views work together so you can easily send mail to and schedule appointments with your most important people.
Go to People - Ctrl+3
Go to Mail - Ctrl+1
Go to Calendar - Ctrl+2
Delete a contact or contact list - Delete or Ctrl+D
Create a contact - Ctrl+N
Search for a contact - Ctrl+E
Discard contact - Esc
Save a contact or contact list - Ctrl+S
Select all contacts or contact lists - Ctrl+A
Unselect all contacts or contact lists - Esc
Edit a contact or contact list - Shift+E
Move down in the contact list or hub list - Down arrow key
Move up in the contact list or hub list - Up arrow key
Create a contact list - Ctrl+L
Display the list of People keyboard shortcuts - Shift+Question mark (?)
Move the focus to the Home tab - Alt, H
Move the focus to the View tab - Alt, V

    • Related Articles

    • Windows - help with using Windows Mail app

      Problem A customer is looking for tutorial information for using Windows Mail app with JAWS. Detail Windows Mail is a free email client bundled with Windows 10 and 11. The app replaces the previously bundled Windows Live Mail or even further back ...

    • JAWS – Move mail folders in Outlook

      Problem A JAWS user working with Microsoft would like to move the location of a particular user created mail folder to another location within the Outlook folder structure. Resolution Press CONTROL+Y and use arrow keys to locate the folder to be ...

    • JAWS - Microsoft Teams hotkeys

      Problem A customer who needs to use Microsoft Teams would like to know the relevant hotkeys for the app. Resolution Below are a list of general hotkeys for Microsoft Teams app: Microsoft Teams hotkeys To do this Desktop App Web App Accept video call ...

    • JAWS – Unable to navigate Microsoft Outlook message list

      Problem A JAWS user finds that they are no longer able to navigate and get feedback from the Microsoft Outlook message list when pressing UP/DOWN ARROW keys. Resolution The most likely cause for the loss of speech in the message list view is the size ...

    • JAWS - General keystroke hotkeys

      Problem A customer wishes to familiarise themselves the general hotkeys that work with most Windows applications including web browsers. Applies to JAWS Resolution Please find below the list og general JAWS hotkey shortcuts that work for most apps. ...