JAWS – Windows Mail app replaced by Outlook (new)

JAWS – Windows Mail app replaced by Outlook (new)

Problem

JAWS users may discovver they can no longer access Windows Mail app on their PC because they may have been migrated to Outlook (New) application which is somewhat different in presentation.


Applies to

  1. JAWS/ZoomText/Fusion

Resolution

  1. The new Outlook app will  not speak well using JAWS 2023 or lower version.  There is limited support in JAWS 2024 but if customers have a version 2024 or lower they are advised to update to 2025 if their license permits this or purchase an upgrade to version 2025.
  2. On Windows 11 version 24H2 Microsoft the old Windows Mail app has been replaced by Outlook (New) app.  If you try to open Mail from the Start menu this may open Outlook (New) instead.
  3. Systems with Microsoft Office installed will in addition to Outlook (New) show an Outlook (classic) which is not affected by this change.

Outlook (New) hotkeys


Create a new message or calendar event - Ctrl+N

Open the selected message in a new window - Shift+Enter

Delete message or item - Delete

Forward message - Ctrl+F

Go to Calendar - Ctrl+2

Select the Reply All option - Ctrl+Shift+R

Reply to email message - Ctrl+R

Send an email message - Ctrl+Enter

Open split buttons - Alt+Down arrow key

Open keyboard shortcuts - Question mark (?)


Edit text

The text editing keyboard shortcuts in new Outlook are the same as those in other Microsoft products.

Copy your selection to the clipboard - Ctrl+C

Cut the text you selected - Ctrl+X

Delete selected text or characters to the left of the cursor. - Backspace

Delete word to the left of the cursor - Ctrl+Backspace

Insert a hyperlink - Ctrl+K

Paste content from the clipboard into the current location - Ctrl+V

Repeat the most recent action - Ctrl+Y

Reverse the most recent action - Ctrl+Z



Format text

The text formatting keyboard shortcuts in new Outlook are the same as those in other Microsoft products.

Apply bold formatting - Ctrl+B

Apply italic formatting - Ctrl+I

Underline text - Ctrl+U



Go to the Folder pane - Ctrl+Y

Quick jump to the folder name - Any alphanumeric key

Collapse the selected section - Left arrow key

Expand the selected section - Right arrow key


Delete the selected message - Delete

Mark the selected conversation or message as read - Ctrl+Q

Mark the selected conversation or message as unread - Ctrl+U

Permanently delete the selected message or item - Shift+Delete

Flag a message or mark a flagged message as complete - Insert

Cancel a search - Esc

Go to the next message - Ctrl+>

Go to the previous message - Ctrl+<


Select multiple, contiguous messages - Shift+Down arrow key or Shift+Up arrow key

Select the first message in the folder - Home or Ctrl+Home


Close a new message - Esc

Create a new message - Ctrl+N

Forward a selected message - Ctrl+F

Go to the bottom of a conversation or message - End

Go to the top of a conversation or message - Home

Move down one page for conversations or messages of two or more pages - Page down

Move up one page for conversations or messages of two or more pages -  Page up

Reply to the selected message - Ctrl+R

Reply to the sender and all recipients of the selected message - Ctrl+Shift+R

Send a message - Ctrl+Enter


Calendar keyboard shortcuts in new Outlook

Create a new calendar item - Ctrl+N

Delete the selected item - Delete

Go to the calendar - Ctrl+2

Move to a different region in the calendar - F6

Move to the next event or area in the current view - Tab key

Move to a previous event or area in the current view - Shift+Tab

Open the selected item - Enter

Contacts (People) keyboard shortcuts
The People view is your address book in Outlook where your personal contacts are stored and where you can open any address book that has been set up for your organization - The People, Mail, and Calendar views work together so you can easily send mail to and schedule appointments with your most important people.


Go to People - Ctrl+3

Go to Mail - Ctrl+1

Go to Calendar - Ctrl+2

Delete a contact or contact list - Delete or Ctrl+D

Create a contact - Ctrl+N

Search for a contact - Ctrl+E

Discard contact - Esc

Save a contact or contact list - Ctrl+S

Select all contacts or contact lists - Ctrl+A

Unselect all contacts or contact lists - Esc

Edit a contact or contact list - Shift+E

Move down in the contact list or hub list - Down arrow key

Move up in the contact list or hub list - Up arrow key

Create a contact list - Ctrl+L

Display the list of People keyboard shortcuts - Shift+Question mark (?)

Move the focus to the Home tab - Alt, H

Move the focus to the View tab - Alt, V


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