ONYX OCR not working

ONYX OCR not working

Problem

An Onyx OCR unit may exhibit one of the following problems:

  1. "PC pass through" showing on screen.
  2. Does not change from OCR mode to magnification mode.
  3. The menu bar does not show on the bottom either.

Resolution

Please perform the following steps to fix your issue.

  1. Disconnect the unit from power.
  2. Locate the Compact flash card underneath the speech monitor. This CF card is located towards the center underside of the monitor. It is recommended to look through the left side of the unit for better clearence. This CF card has a cloth tab attached to it.
  3. Pull the CF card out and reinsert the card in the same orientation.
  4. With a microfiber towel, clean the speech monitor LCD panel and the edges of the screen. Debris and dust on the screen are known to cause touchscreen related issues.
  5. Reconnect the unit to power and turn on the unit.

    • Related Articles

    • OxSight Onyx user guide

      Problem An OxSight Onyx customer needs to access the user guide. Resolution Please see attachment link below for user guide.

    • JAWS - Set Acquisition source for Convenient OCR

      Problem A JAWS user would like to make sure and set the correct scanner interface for use with Convenient OCR tool. Applies to JAWS Resolution Note An attached TWAIN compatible scanner or all in one printer must be connected and powered on for the ...

    • Microsoft - Removing bad or faulty Windows update

      Problem The most recently installed Windows update causes problems with other critical software used on the computer system. Applies to Windows 10/11 Resolution You can uninstall updates that may have caused the issue. Depending on the nature of the ...

    • Microsoft – Unable to search 'This PC' in Windows 11 Start menu

      Problem Users of Windows 10 may be accustomed to searching This PC to open Windows Explorer but this no longer works in Windows 11. Applies to Windows 11 Resolution These solutions are particularly useful for those that navigate Windows using the ...

    • JAWS - Convenient OCR does not work

      Problem A customer running JAWS uses the keystroke to invoke Convenient OCR feature but this does not work. Applies to: JAWS Fusion Resolution Please check the installed version of Microsoft Office software in Apps and Features, for the convenient ...