Orcam – Error message ‘subscription required’

Problem

An Orcam Learn device speaks the error message ‘Subscription required’.

Resolution

This problem may occur with the Orcam Learn unit has not been connected to Wi-Fi for some time.  All devices need to connect to Wi-Fi at least once a month to validate the subscription, including DSA ones.

 

1. Turn on the device and open the OrCam Learn App

2. Go to "Controls" in the app and click on Connecting OrCam Learn to WiFi.

3. Select the network you want to connect to.

Notes

This operation should only be required only once. The device will automatically connect to the network you set. When the device is connected to WiFi, a green light will appear on the bottom of the device. 

If you want to take the device to another place - connect it to the local network there as well.

To avoid this issue recurring in the future please ensure the device is connected to WiFi at least once every 2-3 weeks. To verify that it is connected, simply turn on the device when it is within WiFi range, and check if there is a green light on the bottom. The green light means the device is connected to WiFi. 

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