JAWS - Problems downloading version 17.0 or earlier

JAWS - Problems downloading version 17.0 or earlier

Problem

A JAWS customer wishes to download JAWS 17.0 or earlier but find they are unable to download the installer. 


Detail

Modern browsers such as Google Chrome, Edge and Firefox no longer support the FTP protocol for downloading files.  When clicking the link the browser thinks it should hand the job to another application because it no longer itself supports FTP.  

Resolution

  1. Open a browser to:  https://support.freedomscientific.com/Downloads/JAWS/PreviousVersions
  2. Navigate to the version drop down and press ALT+DOWN ARROW and select the JAWS version.
  3. Navigate to the drop down combo box and in similar fashion select Hypertext Transfer Protocol.
  4. Then activate either of the JAWS 17.0 download links to access the installer.

    • Related Articles

    • Unable to download some previous versions of JAWS software

      Problem Freedom Scientific provides a download page for previous versions of JAWS going back to version 10.0 but when attempting download with Microsoft Edge, Chrome or Firefox, then download does not appear to start. Resolution Recent versions of ...

    • JAWS - Run a repair to fix problems

      Problem A JAWS customer is encountering unexpected behaviour whilst using JAWS, a repair may fix the problem. Resolution Running a repair is different from a remove/reinstall or installing over the top of an existing installation. The repair ...

    • FS Auth - Sentinel Software download links and info

      Problem An IT admin at an organisation who have purchased a Network License product and requires downloads and technical documentation to assist them with deploying the license on their network. Applies to JAWS (Network License) ZoomText (Network ...

    • Unable to download the SmartVision update

      Problem You are not able to update the softwar on the Kapsys Smartvision 2 mobile phone. Resolution Please make sure your SmartVision2 has an Internet connection as it is necessary to download the update. It is also advised to use a Wi-Fi connection ...

    • JAWS – Download and open additional training material

      Problem A JAWS customer wishes to download and install additional training material from www.freedomscientific.com to use with FS Reader DAISY app. Detail JAWS includes 9 hours of DAISY Basic training material hosted in the bundled FS Reader ...