Problem

When using the Mercury 12 the user is unable to get any distance or near camera output using ReadDesk software.  When accessing camera output only a blank screen is visible showing a button to switch cameras. Regardless of the camera used you do not see output.

Detail

Resolution:

Please check and if necessary update the permissions so that the ReadDesk software has access to the cameras.

1. Click Start > Settings > Privacy > Camera.
2. Click to enable the toggle button to the right of the setting Camera Access. 
3. Under the section Allow Apps access to your camera. click to enable the toggle button to the right of Let Desktop Apps Access Your Camera. 
4. Then check under Recent Activity drop down to see if ReadDesk is shown as having requested access before.
5. Under Allow Apps access to your camera click to enable the toggle button to the right of any other apps you may wish to have access to the camera and also the Windows Camera app.
   
6. Now reopen ReadDesk and check if any camera output is showing from the ReadDesk distance camera.
   

Checking user Microsoft Camera app

1. Open Start and search Camera and launch the app.
   
2. If any camera permissions prompts appear to allow Camera app to use the camera click Yes to provide permission. 
3. When Camera app is open it should display output from the Surface Pro camera initially.  
   
4. Click the camera button to check through the available cameras to see if the ReadDesk camera output is available.  Check to see if the output is of expected quality or shows any interference.  
5. If the distance camera is found faulty please contact Sight & Sound Technical support, email support@sightandsound.co.uk or call 01604 798 000.