Smartvision 3 - Reset phone unlock PIN

Smartvision 3 - Reset phone unlock PIN

Problem

A SmartVision 3 customer needs to reset a forgotten phone PIN number for unlocking the SmartVision 3 mobile. 

Applies to

  1. SmartVision 3

Resolution

You can unlock doing the following process :



What you need

  • A Google account that has been setup on the SmartVision previously to restore from a backup.
  • Some Sighted assistance: the Process cannot be done by a blind user since the interface is not vocalized
  • A SIM card with a data plan installed in the phone.

PIN Reset Procedure

  1. Switch OFF the phone
  2. Switch ON the phone pressing Volume +, waiting for the setup window  
  3. Select « Recovery » using “volume +” keys then press “Volume –“ to validate
  4. Select « Wipe data / Factory reset » and validate
  5. Select « Factory data reset » and validate
  6. After phone reset, select « Reboot system now » and validate.
  7. Waiting for the Google setup until the code PIN  
  8. Select « use my google account “ instead on the PIN code
  9. Follow the Google connection process


Notes
Note
 If a Google Account is not available or SIM card the product must be re-flashed by KAPSYS.


    • Related Articles

    • SmartVision 2 - Disable phone PIN request

      Problem A SmartVision 2 user has set a PIN request to appear when unlocking their SmartVision 2 phone. Applies to SmartVision 2 Resolution Please not that this procedure assumes that the PIN number is known in order to unlock the phone. Step 1 - ...

    • SmartVision 3 – Disable screen lock PIN request

      Problem A SmartVision 3 has set a screen lock PIN and wishes to disable this security feature. Applies to SmartVision 3 Resolution To disable the PIN request you must already know the PIN number to disable this feature. Path = Settings > Security > ...

    • Smartvision - Phone resets

      Problem The SmartVision 2/3 phone is not behaving as expected and you wish to reset the unit. Applies to SmartVision 2 SmartVision 3 Resolution The following are user resets that can be carried out. Reset using codes Open the phone app and then ...

    • SmartVision 3 – Initial setup

      Problem A SmartVision 3 user has a phone they just received or has just been reset and needs to work through the initial prompts and wizards. Resolution When the SmartVision 3 first starts the user is invited to enroll themselves onto the phone by ...

    • No connection error using Google Voice services on Kapsys Smartvision phone

      Problem When using Google Voice or other services requiring a data connection you hear the message stating there is no connection when you are not in range of a Wi-Fi network. This solution should hold for other apps that also use mobile data. ...