Smartvision 3 - Reset phone unlock PIN

Smartvision 3 - Reset phone unlock PIN

Problem

A SmartVision 3 customer needs to reset a forgotten phone PIN number for unlocking the SmartVision 3 mobile. 

Applies to

  1. SmartVision 3

Resolution

You can unlock doing the following process :



What you need

  • A Google account that has been setup on the SmartVision previously to restore from a backup.
  • Some Sighted assistance: the Process cannot be done by a blind user since the interface is not vocalized
  • A SIM card with a data plan installed in the phone.

PIN Reset Procedure

  1. Switch OFF the phone
  2. Switch ON the phone pressing Volume +, waiting for the setup window  
  3. Select « Recovery » using “volume +” keys then press “Volume –“ to validate
  4. Select « Wipe data / Factory reset » and validate
  5. Select « Factory data reset » and validate
  6. After phone reset, select « Reboot system now » and validate.
  7. Waiting for the Google setup until the code PIN  
  8. Select « use my google account “ instead on the PIN code
  9. Follow the Google connection process


Notes
Note
 If a Google Account is not available or SIM card the product must be re-flashed by KAPSYS.


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