Problem

A SensePlayer customer has lost functionality of their BBC Web Radio stations that do not play when selected.

Applies to 

1. SensePlayer EZ/ET (Firmware 2.1) 
   

Resolution

To fix problems please use either of the options listed below.

Attention!

Since Firmware 2.1 has been replaced by version 2.2 this problem may no longer apply.

Method  1 – Install and use BBC sounds app instead

1. A customer my download and use BBC Sounds mobile app to access all stations and other content.
   
2. Some basic knowledge of the SensePlayer and access to Wi-Fi connection are required.
   
3. The BBC Sound app may require a BBC account.

1. Press HOME button and use arrows to navigate to All Apps and press OK.
   
2. Then locate App Installer and press OK.
   
3. Then use arrows to locate BBC Sounds app and press OK to  download.
   
4. SensePlayer will then attempt to download and install the BBC sounds app package.
   
5. After installation locate and open the BBC sounds app.  If you have not created a BBC Account you may be prompted to do so or use your existing login credentials to sign in.

Method  2 – Deploy an updated Web Radio INI file

A new Web Radio INI file is available to download.  Whilst this will fix the problem, replacing the file will lose any existing Web Radio stations currently stored.

Download update Web Radio file

Backing up existing web radio file

1. Connect SensePlayer to a computer.
   
2. Then open File Explorer to My PC.
   
3. Select the SensePlayer as a drive and then open the Flashdisk.
   
4. Navigate to and open the Web Radio folder.
   
5. Locate the file WebRadioChannel.ini and either rename it or copy if to a different location.

Install updated Web Radio channel file

Customers may use a desktop PC or a BrailleSense to connect and copy to update their WebRadioChannel.ini file.

1. Download the fixed INI file and place it in a folder for convenient location.
   
2. Open the location the INI file is downloaded into and press CONTROL+C to copy.
   
3. Then open File Explorer to the Web Radio folder on SensePlayer flashdisk.
4. Open the Web Radio folder.
   
5. Then press CONTROL+V to paste the file which should cause an overwrite prompt to appear, choose Yes to replace it. 
   
6. Eject and disconnect the SensePlayer and open Web Radio to locate the BBC stations and add them back again.
   

Warning!

Please note that overwriting an existing WebRadioChannel.ini file with the updated one will cause all stored stations to be erased.

Method 3 - Manually edit/updated Web Radio feed URLs (Advanced users)

1. This option is only intended for advanced users have a Windows desktop computer and who are familiar with editing and emending INI files. 
   
2. It is strongly advised that users first make a backup copy of their exisinting WebRadioChannel.ini file before proceeding, then have an active copy into which they put the updated URLs in place of those already in the file and copy the amended file back to Web Radio on the Flashdisk.