FS Auth - Activation error “Error validating license code” (Network License)

FS Auth - Activation error “Error validating license code” (Network License)

Problem

When attempting to activate a Network License for Freedom Scientific product you receive an the message "error validating license code".

Resolution

Step 1 - Checking for network license

  1. Please click Get detailed product authorisation information , input your product serial number and click "Submit" button.
  2. In the following table look under the "Type" column, if it shows anything except "multiuser" the license is not suitable for network activation.

Step 2 - Check locking code is valid

Please check for a valid locking code. The correct format will start with the numbers 100 separated by a dash followed by five character alpha numeric string. If you see 10 at the beginning instead of 100 this is an invalid locking code that has been generated. This being the case follow the steps below to resolve the problem.

Step 3 - Activate network license usin alternative locking code generated by EchoID Uitility

  1. Prepare to provide a valid locking code by downloading the EchoID utility from here: http://fileshare.vfo.digital/echoid.zip.
  2. Then unpack the ZIP file and run the EchoID utility to generate the valid locking code which you will need for the manual activation process further on.
  3. Start the manual activation wizard for the Sentinel server by opening Start > Freedom Scientific > Update Network Authorisation.
  4. Then click the “Manual” radio button for the activation option.
  5. On the next window input the 20-digit code for the license in the “Authorisation number” edit box on the authorisation wizard. The locking code display in the wizard is redundant as you will be using the code generated by EchoID to generate the license.
  6. Go to www.fsactivate.com then select the link for “Retrieve an Activation License Code”.
  7. On the next page input the 20 digit authorisation number together with the locking code generated by the EchoID utility in step 2 above and then click “Submit” button.
  8. Then copy back the licenses code into the activation wizard into the license code edit box, then click the “Next” button.