Mindview - Set up a MatchWare account for Mindview DSA products

Mindview - Set up a MatchWare account for Mindview DSA products

Problem

You need to set up a Matchware online account as companion to Mindview product.

Applies to

  1. Matchware Mindview

Resolution

As part of installation of Mindview AT suite Mindview products an online account must be registered. Completing the registration process associates the product key with a user and provides access to the correct Mindview software download. Furthermore once set up the customer need not have to use the product key, instead they sign into their account through the Mindview software rather than using a product key.


AT suite account benefits

  1. Works on both PC and Mac versions of Mindview
  2. Free upgrades for 5 years.

Account set up

  1. Visit this link: https://accounts.matchware.com/dsa
  2. Then enter the Mindview product key.
  3. When logging in for the first time enter prompted your name. email and password for the account.
  4. During account creation an email verification link will be sent to customer email address. Click on that link to verify the account.

Notes
Note
If the email does not appear to come through, advise the customer to check their junk and spam folder in their email account.

Once the account has been registered the product key should no longer be needed and the customer then uses their login credentials when prompted by the installed Mindview software.


further information
https://www.matchware.com/download/DSA-Setup-Guide-UK.pdf

    • Related Articles

    • Matchware – Install latest Mindview software

      Problem A Mindview customer need to install their Mindview software for the first time, or needs to download/install the latest version. Resolution Customers are advised to create their Matchware account so they can download Mindview. This will ...

    • Caption.Ed - Software setup

      Problem You are installing/setting up Caption.Ed for the first time. Applies to Caption.Ed Resolution This document covers set up of Caption.Ed software for Windows/Mac and associated browser add-ins. Create an account You must create an account to ...

    • SmartVision 3 – Initial setup

      Problem A SmartVision 3 user has a phone they just received or has just been reset and needs to work through the initial prompts and wizards. Resolution When the SmartVision 3 first starts the user is invited to enroll themselves onto the phone by ...

    • Caption.Ed – Account creation and registration

      Problem A customer has a serial number for Caption.Ed license with serial number and needs to get set up. Resolution Before using Caption.Ed a customer must create an account normally using their personal email address. Before continuing make sure ...

    • Mindview – The Mindview 8.0 install wizard ended prematurely

      Problem When running the Mindview 8.0 installer the message “The Mindview 8.0 install wizard ended prematurely” is posted and setup fails to continue. Resolution Please carry out the below steps to fix the problem. 1. Download the C++ 2015-2019 ...