If the email does not appear to come through, advise the customer to check their junk and spam folder in their email account.
As part of installation of Mindview AT suite Mindview products an online account must be registered. Completing the registration process associates the product key with a user and provides access to the correct Mindview software download. Furthermore once set up the customer need not have to use the product key, instead they sign into their account through the Mindview software rather than using a product key.
AT suite account benefits
If the email does not appear to come through, advise the customer to check their junk and spam folder in their email account.
Once the account has been registered the product key should no longer be needed and the customer then uses their login credentials when prompted by the installed Mindview software.
Reference
https://www.matchware.com/download/DSA-Setup-Guide-UK.pdf