Below is the SmartVision 2 FAQ provided by Kapsys.
**General Information **
Do I have to pay for software updates?
No, all SmartVision2 updates are free.
How do I know when an update is available?
SmartVision2 regularly checks for updates. Should an update be available, a notification is automatically sent to you via the notification pane.
At any time, you can check the availability of an update from “Settings”, “About Phone”, “System Updates”.
I can’t download the update, what should I do?
Make sure your SmartVision2 has an Internet connection as it is necessary to download the update. It is also advised to use a Wi-Fi connection to optimize the download time.
If an error occurs while downloading, please restart the update from “Settings”, “About Phone”, “System Updates”.
If you have included an extra memory card into the SmartVision2. Please remove it before performing the update.
You can view the progress of the download via the update notification in the notification pane.
When the download is complete, select "Install" from the system update screen.
My phone switches to standby mode too fast, can I change the delay before I go into standby mode?
Yes, you have the choice between 7 different delay times. When you start SmartVision2 for the first time, the "1 minute" time is selected. To change this delay, please go to “Settings”, “Display”, “Sleep” and check the desired delay time between 15 s, 30 s, 1 min, 2 min, 5 min, 10 min or 30 min.
How do I get information about battery status, wireless network, date, and time and received messages?
To obtain the status of the phone, press the pound key and the 1 key simultaneously.
You can also automatically vocalize this information when you unlock the SmartVision2. By default, the time and battery level are vocalized each time you exit sleep mode.
To add more information, press the hash key then the zero key simultaneously to open the "Kapsys Accessibility Settings". Then select the item "Wake up Speech" in the list.
Check the information you want to be vocalized when you unlock the SmartVision2 from the following list: Current Time, Current Date, Battery Level, Network Status, Missed Calls, New Messages, New Email, New Software Update.
I can’t type text with the keyboard?
In some cases, applications from the Play Store may not be compatible with the use of a physical keyboard. In this case, the use of the virtual keyboard is preferred.
To display the virtual keyboard, select the input area and press the "OK" key. The virtual keyboard appears on the bottom half of the screen.
Then keep your finger on the screen to browse the letters of the virtual keyboard. Release your finger on the desired character to confirm the entry.
Can I disable the touchscreen completely?
Yes, press the hash key then the zero key simultaneously to open the "Kapsys Accessibility Settings". Then check "Disable touch screen".
How to increase the size of the information displayed on the screen?
You can increase the font size using “Settings”, “Accessibility”, “Font Size”.
You can also use the enlargement gestures, which are activated by default on SmartVision2. They allow you to zoom by pressing the screen three times quickly. After zooming you can browse the page by dragging two fingers on the screen or adjust the zoom level by pinching the screen with two fingers, or by moving them away.
Finally, you can use the MagniText function pressing the pound key then the “6” key simultaneously. This function allows you to display on one line on the screen the last vocalized information. Switch the SmartVision2 to landscape mode to display this information across the screen.
How can I optimize the autonomy of my SmartVision2?
You can disable the Wi-Fi, Bluetooth, and GPS location if you do not use them (shortcut: press pound key then 3 key simultaneously).
You can also lower the brightness of the screen or use the "Black Screen" function to turn off the touch screen power. To do this, press the pound key then the 0 key simultaneously to open the accessibility settings, then check in the list "Black screen".
Can I upgrade to get the SmartVision2 Premium applications?
Yes, by default, the OCR, Kapten and Book Reader applications, which are the SmartVision2 Premium applications, come on your SmartVision2 for a 15-day trial period. Activation of the trial version starts at the first start of the application (note that an Internet connection is required to launch the application during the trial period). Once the trial period expires, the application is no longer functional but you can contact your reseller to purchase the permanent version of one or more of your desired applications.
Voice synthesis and recognition
How can I change the voice synthesis?
You can do a long press on the "Menu" key to open the Global Context Menu and select "Text-to-Speech Settings". Select the "Launch Engine Settings" button of the Kapsys voices. Then select "Settings for Kapsys Voice", then "select voice". The list of voices installed on your SmartVision2 appears. Select the voice you wish to use and confirm by pressing the "OK" key.
How can I download a new voice synthesis?
By default, SmartVision2 comes with a male and female voice in standard quality. You can however download free additional premium voices via an internet connection.
To download premium voices, press and hold the "Menu" key to open the Global Context Menu and select "Text-to-Speech Settings". Select the "Launch Engine Settings" button of the Kapsys voices and then "Install Voice Data". Select the voice you want to install from the list and confirm the download by pressing "OK".
Once the download is complete, select "Install" at the bottom of the list. When the installation is complete, select "OK" at the end of the list.
The new voice is now available in the "Settings for Kapsys Voice".
You can also download other text-to-speech engines from the Play Store (such as “A cappella”, “Google Voice”, etc.)
How does the multi-language speech synthesis engine work?
This engine allows you to quickly switch from one speech synthesis to another one. Once activated, you can set-up up to three languages.
By default, the following languages are set:
· Language 1: French
· Language 2: English
· Language 3: German
You can change the languages by selecting the "engine settings button".
Once configured, you must associate a keyboard shortcut to the Multi-language option.
To do this, enter the Kapsys accessibility settings and select "Keyboard shortcuts". Select an unassigned keyboard shortcut and press OK. Select from the list "Change speech language", then press this shortcut to switch the vocal synthesis amongst the three predefined languages.
Can I adjust the voice speed?
Yes, several levels of speed are available depending on your preferences. When you start SmartVision2 for the first time, the "Normal" level is activated.
Use the pound key then the 4 key simultaneously or the pound key then the 5 key simultaneously to respectively decrease or increase the voice speed.
You can also change the speech rate via a long press on the "Menu" key to open the Global Context Menu. Select "Text-to-Speech Settings" then select “Speech rate” and click on your preferred speech rate from the following options: Very Slow, Slow, Normal, Fast, Faster, Very Fast, Rapid, or Very rapid.
How to adjust the phone volume?
SmartVision2 distinguishes three types of volume, for which it is possible to define the sound level separately. These volume categories are "Ringtone and Notifications", "Multimedia" and "Alarms"
· Ringtone and Notifications:
By default, the volume keys "plus" and "minus" on the right side of the product directly change the volume of the "Ringtone and Notifications". You can also change the volume of the ringtone and notifications from "Settings", "Sound & Notification", "Device settings” button from the General profile, then "Ring volume".
· Multimedia:
These are the sound of speech synthesis, MP3 files and videos. To change the sound of the multimedia profile, simply use the volume keys "plus" and "minus" when the speech synthesizer is talking or an MP3 file is being played.
· To change the sound of the alarm:
Select Settings", "Sound & Notification", "Device settings” button from the General profile, then "Alarm volume".
Does the voice command work without an Internet connection?
No, an internet connection is required to use the voice command.
In which applications can I use speech recognition?
When you are on an input field, you can use the voice command button to dictate text or encrypted content.
For example, in the following applications:
Telephone to dictate a phone number,
Messages to dictate the content of an SMS,
Emails to dictate the content of your email,
You can also use the voice command button to search the internet or launch some features.
A complete list of actions that can be performed with speech recognition is available in the support section of Google or via the keyword "OK Google ".
In addition, it is recommended to associate a Gmail address with the "OK Google" service to benefit from all features of the voice command functions.
Connectivity
How can I transfer files (music, texts ...) in my SmartVision2 via my computer?
Connect your SmartVision2 to your computer via the USB cable. A window for setting the USB connection will be displayed. Select "Transfer Files". SmartVision2 will be recognized as an external storage space and you can freely transfer your files.
If your computer is on Windows 10, you will need to install a driver before the SmartVision2 is recognized as a storage space. To do this, open the Windows File Manager when the SmartVision2 is connected to your computer. From the "Unknown device" list, select "Update Driver". On the next window select "Search for a driver on my computer" and then "Choose from a list of device drivers on my computer". In the list, select "Android Phone" and then "USB MTP Device". Complete the procedure by selecting "Next" to install the driver.
For Mac, you need to download an Android Device Compatibility software such as “Android File Transfer”.
Once SmartVision2 is recognized by your computer, you must copy your files into the internal memory in one of the following appropriate folders:
· Books or Download: for audio books, pdf, word, txt and html files.
· Music : for your music (MP3 files)
· DCIM : for your pictures and videos
· Alarms : for your own alarm ringtones
· Ringtones : for your own phone ringtones
· Notifications : for your own notification ringtones
Is it possible to increase the memory of my SmartVision2?
Yes, you can extend the memory of your SmartVision2 by inserting a Micro SD card up to 64 GB. The location of the Micro SD card is just above the SIM card.
Can I connect a Bluetooth headset to the SmartVision2?
Yes, it is possible to pair a Bluetooth headset with SmartVision2 to make and receive calls. To do this, you must activate the Bluetooth connection: in Settings, activate Bluetooth and open Bluetooth to detect all devices in the vicinity. Select the model of the headset you want to connect and press "OK" to pair and then enter the pin code (by default the pin code is often "0000" or "1234").
Warning: if you also want to listen to music, the radio or listen to the speech synthesis of SmartVision2, you must have a Bluetooth headset of type "A2DP" (advanced audio distribution profile).
Can a Braille display be connected to SmartVision2?
Yes, a Braille display can be connected to your SmartVision2. To do so, you must first activate "BrailleBack" from the Accessibility settings. This function allows you to connect a Braille display to the SmartVision2 via Bluetooth technology. When you use BrailleBack, the contents of the screen appear on your Braille display. You can then navigate and interact with your device using the keys of the Braille display. You can also enter text using the Braille keyboard.
For more information on how to use BrailleBack and associate a Braille display, please refer to the following link: Google BrailleBack.
Telephone and SMS
How to put a contact in "Favorites"?
To create a contact as "Favorites", access the contact card from the "Contacts" application. Press the "Menu" key and then "Add to Favorites".
How to import my contacts?
By default, contacts on the SIM card are displayed automatically. However, you can import other contacts from the phone's internal memory or from an SD card. To do this, launch the application "Contacts" then press the "Menu" key and finally select "Import / Export". Choose from the "Import from .vcf file" list and follow the import procedure.
How to activate the loudspeaker during a telephone conversation?
When you are on a call, briefly press the voice command button on the right side of the SmartVision2 to activate or deactivate the loudspeaker.
Can I make video calls?
Yes, SmartVision2 has a front-facing camera. So, you can download applications like Skype and make video calls.
How to choose my default ringtone?
Close to a hundred ringtones are present in the SmartVision2.
To change the ringtone, select “Settings", "Sound & Notification", "Device settings” button from the General profile, then "Phone ringtone". Select the ringtone you want to use from the list and confirm by selecting the "OK" button at the end of the list.
Can I assign a ring tone to one of my contacts?
If you want to associate a specific ringtone to a contact, open the contact card and press the "Menu" key and select "Edit." Press the "Menu" key again and select "Set ringtone".
How to switch to silent mode?
Select "Settings" and then "Sounds & Notifications." Then select "Silent" and confirm with "OK".
To return to ringing mode, select "General settings" and confirm with the "OK" key.
These options are also available in the SmartVision2 quick settings pressing the pound key + key 3.
How to repeat the caller ID?
When the phone rings, you can short press on a volume key to mute the phone ring, so the name and number of the caller could be heard. Press the "Star" button to repeat the information.
MP3 Player and FM radio
How to listen to the music?
Simply launch the Google Play Music app.
Do I have to subscribe to the Google Play Music service to listen to my MP3s?
No, you can refuse the subscription by selecting "No Thanks" at the bottom of the list.
You will still be able to use the Google Play Music as it offers a 30-day trial version.
How do I add my MP3 to SmartVision2?
Once SmartVision2 is connected to your computer, copy your MP3 files to the "Music" folder of your internal memory.
The application will then offer you to listen to the songs you have added.
What happens if I receive a call while listening to an MP3 file?
When you receive a call, the MP3 player is paused and your phone rings normally. When you hang up, the song resumes where it stopped.
How to use the FM radio function?
The FM radio only works when headphones are connected because they act as an antenna. After that, you can use the buttons to scan the frequencies.
Book Reader
Which format can the Book Reader application read?
The Book reader application allows you to read documents in the following formats: Daisy 2.02, Daisy 3.0, Epub, Epub3, Doc, Docx PDF, Txt, html.
How to import audio books?
Simply connect the SmartVision2 to your computer and transfer the documents to the "Books" or "Download" folder of your internal memory.
You can also use an external memory card, in this case, it will first need to create a “Books” folder.
I can’t read my audio books. Why?
If this happens, make sure that the format of your audio book is supported by the application and that the document is well-copied in the "Books" folder.
You can also reboot the product to force a SmartVision2 scan of your stored documents.
I downloaded an audio book on the internet but I still cannot read it with my SmartVision2. Why?
The audio book may have been compressed to optimize storage space (.zip). In this case, you must first unzip it via the Book Reader application.
To do so, go to "My bookshelf" and choose the "Explore the file tree" function. Then, select the file you need to unzip and confirm with the "OK" key. An extraction confirmation window will appear. Select the "OK" button with the navigation arrows and confirm. The archive is then unzipped and placed in the "Books" folder of the internal memory (this may take a few minutes). Once completed, a new warning window will appear and suggest you to delete the ZIP file if you want, please do so. Your unzipped file is now available from "My Bookshelf".
NFC
What is the NFC technology?
NFC technology, or Near Field Communication technology, is a simple and intuitive technology that allows you to use your mobile phone for innovative purposes.
A NFC tag can be linked to information such as a web page, text, setup, or all kinds of information. You can then use your phone to read the information stored on the NFC tag.
How does the NFC application work?
Start the NFC application and select the information you want to record on the NFC tag (launch a call, application, webpage, read text, voice memo, etc.)
Then approach the back of the phone on the label to transfer the information. Once the recording is done, put the label on the support you want (folder, medicine box, corner of table etc.)
When you put the back of the phone back on the NFC label, SmartVision2 will start the action associated with the tag.
Are NFC tags reusable?
Yes, you can use the same NFC label infinitely. Simply record a new information on the NFC tag to remove the old one.
What type of NFC tags should I choose?
SmartVision2 is compatible with any type of NFC tag. There are different sizes of labels corresponding to different sizes of memories. SmartVision2 comes with 5 NTAG 216 tags of 888 bytes.
This corresponds to approximately 400 characters for a text message.
Kapten GPS
How does the Kapten GPS work?
The Kapten application is a navigation system specially designed for the visually impaired and uses geo-positioning by satellites (GPS system).
An internet connection is required during the first use to download the maps.
The map data of Kapten are then stored in the memory of the SmartVision2, so you can use this application without an internet connection.
Do I have to enter a destination address for voice guidance?
No, you can use the Free Navigation mode, which allows you to get a description of your environment in real time. Once this function is activated, the Kapten application will announce the street you are on and the description of the next crossing path. When you arrive near an intersection, the Kapten application describes it to you by giving you the name of the streets that compose it. After leaving the intersection, the next street you are heading to is announced.
During a journey, can points of interest around my location be announced?
Yes, it is possible to announce points of interest around you via the Free Navigation function. It describes your environment in real time, crossroads, current position, and points of interest such as shops, public places, metros, car parks ... (the points of interest announced in free navigation are configurable from Kapten application menu).
Can I use Kapten GPS in vehicle mode?
Yes, the Kapten GPS has a car navigation mode that offers an optimized itinerary for a vehicle trip.
While inside, can I virtually browse a route to know in advance what route I must take once outside?
Yes, with the Card Reading mode you can browse virtually and prepare your route from home, from point A to point B, without GPS connection.
What is a K-Tag?
A K-Tag is a point of interest that you have created, for example a favorite address.
A K-tag has the following elements: a geographical position or an address, a category, and a name.
What is cardinal guidance?
The cardinal guidance mode allows you to have in real time the information of distance and direction to your point of arrival. The information is calculated as the crow flies and in a straight line, they do not consider the road network. This guidance mode is like navigating with a compass.
OCR
What is OCR?
The OCR function allows you to perform optical character recognition from a text document and then to vocalize the content.
How does it work?
The operation is simple, the SmartVision2 takes a picture of a document and then converts the photo into text. The speech synthesis then vocalizes the content of the document that has been scanned.
How can the OCR result be improved?
The OCR application is equipped with a document recognition system able to correctly convert a A4 document with fonts larger than or equal to 12. The quality of the OCR result mainly depends on the capture quality of the document. To improve the quality of the capture of the document, please follow the below recommendations:
· Make sure you have a good contrast between the document being scanned and your media: for example, a white document on a dark table or on a colored tablecloth would be ideal.
· The SmartVision2 will detect the edges of the document to take the picture. Once all four sides of the document are in its field of view, the photo will be taken automatically.
· Make sure to be as horizontal as possible and stay as centered as possible when scanning a document. If you deviate too far from the center of the sheet, SmartVision2 will not be able to automatically detect the contours of the document.
· Make sure you have good brightness. Character recognition will not be optimal if shadows hide the text of the document.
· Be sure to stand still while taking the picture. Character recognition will not be good if the picture is blurry.
Limitation of OCR
Although OCR scanning technology has increased rapidly over the years, no OCR software is 100% accurate. There are limitations with respect to source materials and formatting of characters:
· The number of errors depends on the quality and type of document, including the font used.
· Text from a source with a font size less than 12 points will cause more errors.
· Text with a low contrast between the font color and the color of the background paper may become impossible to scan.
· No handwriting is recognized.
· Characters with a blurred outline will generate errors.
· Text of glossy papers generates more errors.
· Unwanted reflections on the scan page will cause errors.
How to save the OCR result?
Once the OCR result is vocalized, you can use the "Menu" key and then "Save as a note". The result will be saved and available as a note in the "Note”.
Calendar
How to create an event?
On the main screen of the Calendar application, press the right arrow to reach the "Create new event" button and confirm with the OK key.
Then select "Event" from the list of choices and confirm with the OK key.
Use the navigation arrows to browse and fill in the different fields of the event (title, date, time, reminder etc.). Once the event form is completed, use the navigation arrows again to reach the "Save" button on top of the list and confirm with the OK key. The event is now added to your calendar. A voice notification will announce the event in due time and date.
If you have an internet connection, you can also use the Ok Google voice command button to create an event.
To do this, press the voice command button on your SmartVision2 and say one of the following example:
· “Schedule an appointment to see the doctor on Sunday at noon”
· "Add a reminder to run at 7am"
· "Remember to go get bread in one hour"
· "Show me the reminders"
The syntax of Google voice commands is free. Do not hesitate to try several variations.
Once the voice command is sent and identified by Ok Google, you can use the navigation arrows to vocalize, check or modify the different recognized information.
How to modify an event?
On the main Calendar application screen, use the navigation arrows to select the event you want to edit and press the OK key.
On the summary sheet of the event, use the navigation arrows to select the "Modify" button and validate with the OK key.
Use the navigation arrows to navigate and edit the desired fields. Once the event is modified, use the navigation arrows again to reach the "Save" button on top of the list and confirm with the OK key.
How to delete an event?
On the main Calendar application screen, use the navigation arrows to select the event you want to delete and press the OK key.
On the summary sheet of the event, use the navigation arrows to select the "more options" button and validate with the OK key.
Select "Delete" with the navigation arrows and confirm with the OK key to remove the event from your Calendar.
E-mail
Can I check my emails on the SmartVision2?
Yes, the Email application is compatible with all email addresses. Simply fill in your email address and password to check your emails.
An internet connection is required (Wi-Fi, 3G or 4G)
How to read an email?
Once your email account is connected, use the navigation arrows to browse your different emails. SmartVision2 announces the email title and alerts you if the email contains an attachment.
Press the OK key to open your email and view its contents. Use the navigation arrows to read the different elements of the email.
In “email read mode”, two keyboard shortcuts are available:
· " # " key: opens the email with the "Notes" application to delete images and links. Only the text is preserved. The "Notes" application shortcuts are still available.
· " * " key: allows you to directly reach the attachments or the end of the email.
How to open an attachment?
Select your email from the inbox and confirm with the OK key. Press the " * " key to reach the attachment.
Press the OK key to open the attachment.
Caution, some attachments require the installation of a third-party application. Here is a non-exhaustive list of the different types of attachments you can receive and the application allowing you to open them:
· Word document (doc, docx or txt): the SmartVision2 "Audio book" application or the "Microsoft Word" application downloadable from the PlayStore.
· PDF document (pdf): the "Audio book" application of the SmartVision2 or the "Adobe Acrobat Reader" application downloadable from the PlayStore.
· Images and photos (jpeg or png): the "Google photos" application of SmartVision2
· An audio file (mp3, mp4, and wav): the "Play Music" application of SmartVision2
· A Daisy book (Daisy or Epub): the "Audio book" application of SmartVision2
If the format of the attachment is not recognized by the SmartVision2, you can always download the needed application from the PlayStore.
How to reply to an email?
Select your email from the inbox and confirm with the OK key. Use the navigation arrows to reach the "More option" button and confirm with the OK button.
Select "Reply" or "Reply All" and validate again. An edit box will appear allowing you to reply to the email. Type your text then choose the "send" button on top of the list using the navigation keys and confirm selecting "OK".
How to delete an email?
Select your email from the inbox and press the delete key.
How to delete an e-mail address?
From the inbox, press the Menu key. Use the navigation arrows to select "Settings" and confirm with the OK key.
Select "Manage accounts" with the navigation arrows and confirm with the OK key.
In the list of accounts, select the e-mail address you want to remove from SmartVision2 and confirm with the OK key.
Press the Menu key and use the navigation arrows to select "Delete Account". Validate with the OK key and confirm the deletion by selecting and confirming the "Delete account" button.
Clock
How to create an alarm?
From the "Clock" application, select "Alarm" and confirm with the OK key.
Press the right arrow to select "Add alarm" and confirm with the OK button.
Use the navigation arrows to select the time.
Press the right arrow to select the OK button and confirm to validate the creation of the alarm.
Your alarm is then created and available in the alarm list.
If you have an internet connection, you can also use the "Ok Google" voice command button to create an alarm.
To do this, press the voice command button on your SmartVision2 and say, "Create an alarm at 9 o’clock" for example. The recording of the alarm is then confirmed by a voice message.
What to do when the alarm rings?
When the alarm rings, two options are available:
· Repeat: the alarm will ring again 10 minutes later.
· Exit: the alarm is stopped.
Use the navigation arrows to select your choice and confirm with the OK key.
How to enable or disable an alarm?
From the "Clock" application, select "Alarm" and confirm with the OK key.
Use the navigation arrows to select "Activate" or "Disable" and confirm with the OK key.
How to delete an alarm?
From the "Clock" application, select "Alarm" and confirm with the OK key.
Use the navigation arrows to select "Expend Alarm" and press the OK key.
Use the navigation arrows again to select "Delete Alarm" and confirm with the OK key.
Play store
What is the PlayStore app?
The Play Store application is a Google application installed by default on the SmartVision2 that allows you to download new applications on your product such as Facebook, Twitter, WhatsApp, etc.
Do I have to pay for new PlayStore apps?
It depends on the application you want to install. Most of the applications are free, but some of them require a price to be paid to be installed and used. It is out of KAPSYS control and responsibilities.
How to download apps on the PlayStore?
You first need to have an internet connection and a Google account with an email address ending with @gmail.com to use the PlayStore.
If you do not have a Gmail account, simply create one for free on the internet via this link: Create a Gmail account.
Once your account is created, launch the "PlayStore" application from the list of applications. At the first launch of the application, an identification window will appear inviting you to enter your email address and password.
Follow the login procedure to connect to the PlayStore. Once connected, use the navigation arrows to reach the "Search" button and confirm with the OK key.
Type the name of the application with the physical keyboard and press the OK key to start the search. Use the navigation arrows to scroll through the list of found applications and press OK to open the selected application. On the application summary sheet, use the navigation arrows to reach the "Install" button and confirm with the OK key. Depending on your internet connection and the memory size of the application, the installation may take several minutes. Once installed, the application will be available from the application list.
End of chapter