SmartVision 2/3 – No screen reader speech on phone

SmartVision 2/3 – No screen reader speech on phone


Problem

A customer with SmartVision 3 phone can hear no screen reader speech any longer but the phone plays power on chime and Google Voice button works.

 

Applies to
  1. Kapsys SmartVision 2
  2. Kapsys SmartVision 3

Resolution

Ensure that the phone has been fully charged and powered on, then try each solution below: 

·       Press the volume up button on the right hand side to raise the volume so speech can be heard.

·       Press and hold both volume up and volume down buttons simmultaniously for at least 3 seconds, Talkback screen reader should start.


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