Smartvision 3 - Phone resets

Smartvision 3 - Phone resets

Problem

a SmartVision 3 user is having problems and wishes to try a reset to fix the issue.


Applies to

  1. SmartVision 2/3

Resolution

You can enter the reset from the Home screen or open the phone app, then choose Dial Number, then enter the desired reset code.



Notes
Note
If no SIM card is installed choose Menu > Applications > Settings > System > Advanced> Reset to reset rather than the dial code.

Blind user - settings reset

Dial *#111# to conduct a blind user settings reset, you do not need to press OK or call to start the reset process.  After reset the New User wizard opens, you can skip to Finish then press OK.  


Low vision - settings reset

Dial *#222# to conduct a low vision settings reset, you do not need to press OK or call to start the reset process.

Complete Factory Reset

Please dial *#333# shortcut to carry out a full reset or use the following path in the menu system: Menu > Applications > Settings > System > Advanced> Reset.  The factory reset erases all settings and customer data from the device.



Notes
Note
To preserve user data prior to full reset use the Backup Application save a backup to Google.