SmartVision 3 - Updating Android to version 12 and beyond

SmartVision 3 - Updating Android to version 12 and beyond

Problem

A SmartVision customer asks if SmartVision 3 will update beyond Android 11 with which it was shipped.

Applies to

  1. SmartVision 3

Resolution

  1. Kapsys have informed Sight & Sound that later Android 12 break compatibility with their software and update to Android 12 is therefore not possible.
  2. Security updates for Android 11 will continue for at another 3 years as of April 2024.


    • Related Articles

    • SmartVision 3 - Software update version 11218

      About From 04/03/2024 Kapsys posted a software update for SmartVision 3 phone. This update is recommended for all users. Release Version: 11218 Updating software Note: In order to updfate the WeWAlk must be charged to at least 30%. You must have an ...

    • SmartVision 3 - Install system software update

      Problem A SmartVision 3 user wishes to respond to a notification of an available system update or seeks an update. Applies to SmartVision 3 Resolution Please use the steps below to update the Android software on SmartVision 3 phone. Users should be ...

    • SmartVision – Some Play store items do not update

      Problem A customer receives a notification about updates to “Speech Recognition and synthesis” or “QuickSupport” via Play store but are unable to update either app. Applies to SmartVision 3 SmartVision 2 Resolution Customers are advised that Kapsys ...

    • SmartVision – Problem with speech recognition after 11450 update

      Problem After updating Kapsys SmartVision 3 to software version 11450 speech recognition via Google Assistant may quit without warning. Applies to SmartVision 3 Resolution On 22/10/2024 Kapsys have informed us that they are aware of the issue and are ...

    • SmartVision 3 - Phone does not boot into the Kapsys home screen

      Problem When the SmartVision 3 starts up it does not speak and the normal home screen is not display. The standard Android screen with the Google search box is shown instead, an example is shown below: Applies to SmartVision 3 Resolution The process ...