SmartVision 3 - Updating Android to version 12 and beyond

SmartVision 3 - Updating Android to version 12 and beyond

Problem

A SmartVision customer asks if SmartVision 3 will update beyond Android 11 with which it was shipped.

Resolution

  1. Kapsys have informed Sight & Sound that later Android versions break compatibility with existing software.  Due to this update to later Android version is unlikely. 
  2. Security updates for Android 11 will continue for at another 3 years as of April 2024.

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