SmartVision – Accepting or hanging up a WhatsApp call

SmartVision – Accepting or hanging up a WhatsApp call

Problem

A customer has an incoming call from a WhatsApp contact and cannot accept it using OK button.

Applies to

  1. SmartVision 3

Resolution

When accepting a voice call the OK and Power physical shortcuts are supported by the call screen.
When a call comes in via WhatsApp the incoming call screen does not support the physical buttons as WhatsApp is a mainstream touch based application.  If you receive a mixture of voice and WhatsApp calls you may need to follow these steps instead:

  1. When a call comes and you are not sure if it is a WhatsApp call press OK to pick up a voice call.
  2. If the call still rings it may be thgough WhatsApp, please press DOWN arrow key to navigate to Answer button, then press OK.
  3. When you are finished with the WhatsApp call you will then press DOWN arrow to reach the Decline button, then press OK on it.


Tip
  1. When hanging up a call you may need to keep your ear close to the earpeice if you have been using it during the call, then listen out for the screen reader as you press DOWN arrow key to find the Decline button then press OK to hang up the call.
  2. The OK or Power buttons will not answer or end WhatsApp calls as they do in the native phone app.
  3. This behavior is not a fault with the SV3, but a limitation of WhatsApp’s interface.
  4. Kapsys recommends referring users to the official WhatsApp documentation for app-specific guidance.

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