SmartVision – Accepting or hanging up a WhatsApp call

SmartVision – Accepting or hanging up a WhatsApp call

Problem

A customer has an incoming call from a WhatsApp contact and cannot accept it using OK button.

Applies to

  1. SmartVision 3

Resolution

When accepting a voice call the OK and Power physical shortcuts are supported by the call screen.
When a call comes in via WhatsApp the incoming call screen does not support the physical buttons as WhatsApp is a mainstream touch based application.  If you receive a mixture of voice and WhatsApp calls you may need to follow these steps instead:

  1. When a call comes in, press OK once to pick up if it is a voice call.
  2. If the phone still rings it may be a WhatsApp call, press DOWN arrow key to navigate to Answer button, then press OK.
  3. When you are finished with the WhatsApp call you will then press DOWN arrow to reach the Decline button, then press OK on it.


Tip
On a WhatsApp call you wish to hang up keep your ear close to the earpeice if you have been using it during the call, then listen out for the screen reader as you press DOWN arrow key to find the Decline button then press OK to hang up the call.

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