Laptop & Desktop - Static discharge reset procedure

Laptop & Desktop - Static discharge reset procedure

Problem

A laptop does not appear to start up or does not appear to charge when plugged into mains. 


Resolution

In normal use a static charge may develop that prevent the laptop electronics from receiving power.  Typically when this happens no lights display and laptop does not power on even when plugged in.  Please consider other factors that may be causing the problem before proceeding with the static charge reset.

  • Please consider if there has been any recent accidental damage such as drop or liquid spillage that may have impacted the laptop hardware.,
  • Please consider if there have been any recent problem with the power adaptor. Check if there are any bare or kinked wires or if the power plug needs to be held in a particular position for charging to start.  Any of these may be responsible for the problem charging.

Static discharge reset for laptops without removable battery

  1. If the computer is powered on please shut it down as normal.
  2. Disconnect the AC adaptor from the laptop.
  3. Press and hold the power button on the laptop for 20 seconds (you should not see the laptop power up).
  4. Then reconnect the AC adaptor and power up.


Static discharge reset for laptops with reset button

Some laptops such as those manufactured by Medion have a special reset button for this purpose.

  1. If the computer is connected to mains please disconnect the charger from the latpop.
  2. Then turn over the laptop so the bottom panel is showing and look for a pinhole reset button. 
  3. With a straightened out paper clip or similar gently press the button down for 20 seconds to perform the static discharge release. 
  4. Reconnect the power adaptor and press the power button normally this time.  If the laptop powers up and loads Windows the problem has been resolved.

    • Related Articles

    • Medion - Akoya 15407 static discharge reset

      Problem This document contains potential solutions for two related power/charging problems that may occurr: • The laptop does not power on at all, no charge/power indicator lights are shown when the power adaptor is plugged in. • The laptop fails to ...

    • HP 2710 AIO hard reset procedure

      Problem: If your HP 2710 all in one printer is not operating correctly or appears not to work at all try using a hard reset to restore it to full operation. Resolution: Remove the power cable from the printer when it is turned on. Press and hold the ...

    • Reset the SMC on Mac

      Problem You need to reset the SMC on your Macbook because it is not turning on or has other malfunction. Resolution Important! It is not possible to reset the SMC or PRAM on Apple Silicon Macs using the steps below. No known method exists as it is ...

    • Mountbatten - Reset procedure

      Problem A Mountbatten is not working as expected, a reset may fix the problem. Applies to Mountbatten Mountbatten Whisperer Resolution Use the methods below to carry out Mountbatten resets. Warning! This procedure is not applicable to the Mountbatten ...

    • Reset Topaz XL-HD desktop magnifier

      Problem A Topaz XL-HD is not not performing as expected. Resolution Below description of controls and reset procedure to return magnifier to defaults. Description and location of controls Red Focus lock - extreme left underside of control panel ...