Mac OS - Take a screenshot

Mac OS - Take a screenshot

Problem

A Mac user needs to create a screenshot to help with regard to a technical support issue they are encountering. 


Applies to

  1. Mac OS

Resolution

Taking a screenshot can be a helpful way of explaining an issue to Technical Support.  The procedure below allows you to take a screenshot of the entire screen area:

Method 1 - Using a mouse

  1. Click the Finder icon in the Dock.
  2. In the menu bar Go > Applications.
  3. In Applications open Utilities folder, then double click to open Screenshot application.
  4. Depending on the type of screenshot you need click the icon for the following:

    Capture entire screen
    Capture selected window
    Capture selected portion

  5. When the mouse pointer turns into the camera icon click to take the screenshot selected.
  6. Click the x symbol on the left of the screenshot toolbar at the bottom to exit Screenshot app.

Method 2 - Using the keyboard

  1. Make sure you have the menu or window open with the problem you wish to screenshot.
  2. Press one of the hotkeys below to carry out the type of screenshot desired:

    SHIFT+COMMAND+3  - Capture entire screen
    SHIFT+COMMAND+4 - Capture highlighted screen selection
    SHIFT+COMMAND+4, SPACEBAR - capture window or menu bar

  3. When the pointer changes to a camera icon click the window showing the details and this should usually be saved to desktop.

Notes
Note
Screenshots are saved to the user's desktop by default.

Further information

Please visit the link here for further information.

    • Related Articles

    • Mac OS - Taking a screenshot of a problem

      Problem A Mac user who is experiencing a technical problem with their Mac may wish to provide a screen shot to help to illustrate the problem encountered. Applies to Mac OS Resolution Use one of the methods below to provide a screenshot. Method 1 - ...

    • Apple - Check Mac OS version

      Problem In order to support troubleshooting the Mac OS version number needs to be obtained and provided to Technical Support. Applies to Mac OS Resolution Note Due to changes in Mac OS UI a new set of instructions are provided to obtain version info. ...

    • Mac OS - Check task status with Activity Monitor

      Problem A Mac user is experiencing some problems with system that are general or specific to an application being used and wish to provide technical information to help with a support query. Applies to Mac OS Resolution Common scenarios in which this ...

    • Mac OS - Obtain Wi-Fi reception and noise data

      Problem A Mac user is having problems with Wi-Fi reception and wishes to obtain statistics regarding the status of Wi-Fi connection. Applies to Mac OS Resolution This document coves Wi-Fi reception which can be a frequent customer issue. Since ...

    • Android – Take screenshot on Android devices

      Problem You need to take a screenshot in order to illustrate a technical support issue you are experiencing. Applies to Kapsys SmartVision other Android phones Resolution Please use the steps below. Once the screenshot has been create please email to ...