Mac OS - Taking a screenshot on a Mac

Mac OS - Taking a screenshot on a Mac

Problem

A customer needs to send a screenshot possibly in connection with troubleshooting an issue they have. 


Resolution

Taking a screenshot can be a helpful way of explaining an issue to Technical Support.  The procedure below allows you to take a screenshot of the entire screen area:

Method 1 - Using a mouse

  1. Click the Finder icon in the Dock.
  2. Then click the Go menu and choose Applications.
  3. In Applications open the Utilities folder and then open Screenshot application.
  4. Depending on the type of screenshot you need click the icon for the following:

    Capture entire screen
    Capture selected window
    Capture selected portion

  5. When the mouse pointer turns into the camera icon click to take the screenshot selected.
  6. Click the x symbol on the left of the screenshot toolbar at the bottom to exit Screenshot app.

Method 2 - Using the keyboard

  1. Make sure you have the menu or window open with the problem you wish to screenshot.
  2. Use one of the hotkeys to take the screenshot as desired:

    Shift+command+3  - Capture entire screen
    Shift+command+4 - Capture highlighted screen selection
    Shift+command+4, then spacebar - capture window or menu nbar

  3. ​When the pointer changes to a camera icon click the window showing the details and this should usually be saved to desktop.

Note
If you wish to copy a smaller part of the screen press shift+command+4 then highlight the area and  press spacebar.

Further information

Please visit the link here for further information.

    • Related Articles

    • Taking a screenshot on your Mac

      Problem: You may have a problem and be asked to provide a screen shot showing the problem. You can provide one using the steps below. Resolution: Method 1: Take a screen shot of the whole screen: Press shift+command+3 on the keyboard as per ...

    • Check MacBook CPU task status on Mac OS

      Information Below steps for checking task status on Mac OS Application • Use these steps for when a MacBook is particularly slow • Use these steps if the MacBook is becoming excessively warm or fan noise is high. Preparation • Plug in your MacBook if ...

    • Check your Mac OS version

      Problem: In order to support troubleshooting the Mac OS version number needs to be obtained and provided to Technical Support. Resolution: Note Due to changes in Mac OS UI a new set of instructions are provided to obtain version info. The old ...

    • Spellementary - Version 3.03 update for Mac OS information

      About Please click to view information linked below regarding Spellementary 3.0.3 for Mac OS here Spellementary Download: https://download.spellementary.com/Spellementary_3.0.3.app.zip

    • Apple – Control Mac OS update behaviour

      Information Under default settings Mac OS will push major updates and interim security updates. In some circumstances it may be necessary to change these settings to maintain compatibility with specialist software. Resolution Follow the directions ...